Flexible Branch Banker — Elevate Customer Service

Centralbancompany; Osage Beach (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Bank is seeking a flexible, customer-focused Flex Banker to provide service and operational support across market branches in Missouri. This role covers short- and long-term branch coverage, handling teller transactions, opening and servicing deposits, and building relationships.

You will support sales referrals, assist with special projects, and travel between branches as needed, while upholding bank policies and security procedures.

Qualifications

• High school diploma or equivalent.
• Retail banking or teller experience preferred.
• Cash handling and customer service experience preferred.
• Valid driver's license with acceptable driving record.
• Strong customer service and communication skills.
• Ability to travel between branches as needed.

Responsibilities

• Provide coverage and support at assigned branch locations based on staffing and business needs.
• Perform teller transactions accurately and efficiently, including deposits, withdrawals, check cashing, cash advances, money orders, cashier's checks, savings bonds, and other routine banking services.
• Open, maintain, and service consumer and commercial deposit accounts.
• Process account maintenance requests and prepare required documentation, including signature cards, resolutions, and related account records.
• Deliver exceptional customer service and identify opportunities to deepen customer relationships through referrals of Bank products and services.
• Meet or exceed established sales, referral, service, and performance goals.
• Maintain a thorough knowledge of teller operations, account opening procedures, banking systems, and retail banking products and services.
• Adhere to all security procedures, operational controls, audit requirements, and cash-handling policies.
• Build positive working relationships with customers and team members while adapting to varying branch environments and staffing needs.
• Assist with branch projects, administrative tasks, training initiatives, and other assignments as needed.
• Consistently demonstrate the behaviors and service standards outlined in Central Bank's Living Legendary standards.
• Perform other duties as assigned by management.
• Assist branch and department personnel as needed.
• Serve as backup support for vault balancing, ATM balancing, safe deposit services, and new account functions.
• Participate in training assignments and cross-functional learning opportunities.
• Travel to and work from various branch locations to support staffing and operational needs.
• Complete special projects and additional responsibilities as assigned.

Skills

Customer service

Cash handling

Relationship building

Communication skills

Adaptability

Education

High school diploma

Tools

Banking software

Job description

Central Bank is seeking a flexible, customer-focused Flex Banker to provide service and operational support across market branches in Missouri. This role covers short- and long-term branch coverage, handling teller transactions, opening and servicing deposits, and building relationships.

You will support sales referrals, assist with special projects, and travel between branches as needed, while upholding bank policies and security procedures.