Flexible Banking CSR: Build Relationships & Solutions

United Bank Corporation; Thomaston (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

401(k) with employer contributions

Job summary

United Bank in Thomaston, GA is hiring a Full-Time Customer Service Representative. The CSR serves as the first contact for customers, delivering Signature Service, building relationships, and supporting opening and maintaining accounts.

The role uses a consultative approach to understand needs and suggest tailored banking solutions. The CSR must possess strong communication skills, be technically proficient, and able to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• N/A
• 1+ year of customer service and/or sales experience preferred.
• Ability to build relationships and provide consultative solutions.
• Strong computer proficiency and ability to learn new platforms.
• Excellent verbal and written communication skills.
• Strong analytical thinking and problem-solving abilities.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Proficient with digital banking tools and technology.

Responsibilities

• Utilize a consultative sales approach to identify customers’ financial goals and recommend products and services.
• Open, maintain, and service a variety of deposit accounts and related financial services.
• Build and expand customer relationships through proactive outreach and follow-up.
• Resolve customer concerns by identifying root causes, implementing timely solutions, and ensuring complete resolution.
• Recognize cross-sell and referral opportunities and connect customers with appropriate internal partners.
• Accurately document and track customer interactions to support effective sales and service delivery. Maintain strict adherence to internal controls, policies, and operational procedures.
• Comply with all applicable federal and state banking regulations, including BSA, AML, and CIP requirements.
• Actively participate in ongoing training and professional development to remain current on products, services, and regulatory changes.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Analytical thinking

Problem solving

Detail oriented

Tech savvy

Education

High school diploma or equivalent

Job description

United Bank in Thomaston, GA is hiring a Full-Time Customer Service Representative. The CSR serves as the first contact for customers, delivering Signature Service, building relationships, and supporting opening and maintaining accounts.

The role uses a consultative approach to understand needs and suggest tailored banking solutions. The CSR must possess strong communication skills, be technically proficient, and able to manage multiple priorities in a fast-paced environment.