Flex Customer Service

Hertz-1; Norfolk (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

40% off Hertz rentals

Medical, Dental & Vision plan options

401(k) employer matching

Paid Parental Leave & Adoption Support

Employee Assistance Program

Job summary

Hertz-1 is seeking a Flexible Customer Service Associate to consult with customers on their rental and maximize revenue by actively offering products and services while handling objections. You will ensure customers receive world-class service and sales support.

The role includes shuttling customers, preparing vehicles for pickup, cleaning, assessing damage, fueling and refilling fluids, and maintaining a tidy, safe lot.

Qualifications

• Excellent communication and customer service skills.
• Ability to sit, stand and perform physical tasks (lift, bend, twist) as required.
• Familiarity with office equipment (computer terminal, telephone, copier, fax).

Responsibilities

• Consult with customers on rentals and upsell add-ons.
• Shuttle customers between locations.
• Prepare vehicles for pickup (cleaning, fueling, fluids, inspecting for damage).
• Provide world-class customer service and sales support.

Skills

Communication

Customer service

Ownership

Tools

Computer terminal

Telephone

Calculator

Copy machine

FAX machine

Job description

The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. The responsibilities also include shuttling customers. This position also ensures vehicles are prepared for customer pick-up, which includes cleaning vehicles. assessing damage, fueling, and refilling all fluids.

Wages: $16.00 per hour.

Qualifications

Strong oral and written communication of ownership, accountability, and initiative. Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, waking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine is required.

Benefits and Perks

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• Up to 40% off the base rate of any standard Hertz rental.
• Medical, Dental & Vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid Parental Leave & Adoption Assistance.
• Employee Assistance Program for employees & family.
• Educational Reimbursement & Discounts.
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more.