Fleet Operations Lead – Hybrid, Scale & Deliver

Merchants Fleet Management; Hooksett (NH); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Merchants Fleet Headquarters – Hooksett, NH (Hybrid). Typically 1 day per week work from home.

Merchants Fleet seeks a FleetShare Specialist to support the end-to-end rental fleet operations, partnering with clients, vendors and internal teams to ensure vehicles are rentable, utilized, and delivered efficiently. In this fast-paced role, you will drive operational execution, coordinate workflows across teams and vendors, support onboarding of delivery service providers, and help scale the program

Qualifications

• Strong communication skills across teams and external partners.
• Excellent organization and attention to detail with follow-through.
• Ability to analyze information, identify issues early, and take action.
• Comfortable working across multiple systems and data sources.
• Adaptability and bias for action in a fast-moving environment.
• Problem-solving mindset with a focus on outcomes and results.
• Proficiency in Microsoft Office; Power BI or similar tools is a plus.

Responsibilities

• Support the end-to-end “rentability” lifecycle of fleet assets to ensure vehicles are ready, available, and utilized.
• Coordinate key workflows including transportation, vehicle allocation, offboarding, and fleet balancing.
• Partner with field teams to support operational execution and deliver strong customer service within assigned regions.
• Assist in DSP onboarding and enrollment efforts.
• Collaborate with internal teams to align maintenance, repair, and readiness efforts that support vehicle utilization.
• Work with third-party vendors to ensure smooth operations and compliance-related processes.
• Respond to client and driver support inquiries through systems like Five9, acting as a FleetShare subject matter resource.
• Monitor operations, identify issues early, and take action to resolve them quickly.
• Track and manage operational activity across systems and tools.
• Help identify and document best practices to improve efficiency and consistency across the program.

Skills

Communication

Organization

Analytical thinking

Cross-functional collaboration

Microsoft Office

Problem solving

Adaptability

Power BI

Education

Associate’s degree

Tools

Power BI

Job description

Merchants Fleet Headquarters – Hooksett, NH (Hybrid). Typically 1 day per week work from home.

Merchants Fleet seeks a FleetShare Specialist to support the end-to-end rental fleet operations, partnering with clients, vendors and internal teams to ensure vehicles are rentable, utilized, and delivered efficiently. In this fast-paced role, you will drive operational execution, coordinate workflows across teams and vendors, support onboarding of delivery service providers, and help scale the program