Fleet Warranty Program Manager

Xcel Energy Services Inc; United States; Hybrid; USD 74,000 - 105,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/ Pharmacy Plan

Dental

Job summary

Xcel Energy is seeking a Fleet Warranty and Recall Manager to oversee all processes related to fleet warranties, recalls, and service bulletins. You will serve as the liaison between manufacturers and XE Fleet Operations to ensure timely and accurate claim handling.

The role requires 5–7 years in fleet program management with recall/warranty focus, plus strong data analytics, procurement, and leadership skills.

Qualifications

• Bachelor's degree or equivalent in Business, Automotive Tech, or related field.
• 5–7 years in fleet program management with recall/warranty focus.
• Experience with dealerships or utilities and with light/medium/heavy-duty vehicles.

Responsibilities

• Develop and oversee processes for fleet warranties, recalls, and service bulletins.
• Act as single point of contact for warranties and equipment failure issues.
• Analyze data to drive insights and maximize claim margins.
• Manage filing of warranty/recall claims for fleet assets and monitor timelines.
• Develop KPIs and report on warranty/recall performance.

Skills

Fleet mgmt

Warranty recall

Procurement

Asset management

Leadership

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Fleet management tools

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you'll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you'll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday-Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

Manage all processes, procedures, and cost recovery related to the warranty and recall of fleet assets. Oversee all aspects of warranty submittal, tracking, and recovery. Serve as the liaison between the manufacturer/parts supplier and Fleet Operations to ensure warranty claims are handled and processed efficiently and effectively.

Essential Responsibilities

• Develop, implement, and oversee all processes, procedures, and documentation requirements for fleet warranties, equipment failures, recalls, and service bulletins for Xcel Energy's Fleet department.
• Act as the single point of contact for all warranties and equipment failure-related issues.
• Ensure utilization of the capital improvement processes when applicable.
• Direct and provide administrative support to Fleet when filing claims.
• Improve practices and procedures for vendor recovery process to maximize the financial benefit for XE.
• Analyze data to drive insights and maximize claim margins.
• Manage filing of all warranty/recall claims recovery for fleet assets on behalf of XE.
• Manage claims requests.
• Ensure required information is documented and submitted in accordance with claim requirements.
• Monitor claim timelines and ensure critical deadlines are met for submittals.
• Develop metrics and report out on these metrics to provide visibility on claims.
• Partner with accounting to track claim status and update impending payments.
• Serve as a subject matter expert for warranty and recall procedures/claims inquiries.
• Attend warranty-related training supplied by vendors.
• Update Fleet Operations and Asset Management teams on the latest warranty and recall documentation/requirements.
• Develop vendor warranty/recall KPIs, provide warranty terms and conditions expertise, and analyze warranty/recall data to ensure compliance in collaboration with the Asset Management and Sourcing teams.
• Develop strong relationships with vendors, Fleet Operations, Asset Management, Fleet Leadership, and other XE stakeholders (e.g., Finance, Accounting, Sourcing and Purchasing, IT).

Minimum Requirements

• Bachelor's degree or equivalent combination of education and experience in Business, Automotive Technology, or related field.
• Five to seven years of experience in fleet program management with a focus in recall/warranty management, procurement, asset management, or similar experience.
• Previous experience at a dealership with warranty experience or within the utilities sector preferred.
• Experience working with light, medium, and heavy-duty vehicles with complex utility upfitting preferred.
• Experience with Microsoft Office Suite and Fleet management tools preferred.
• Strong interpersonal and relationship skills required.
• Strong change management and process improvement skills.
• Leadership skills as well as excellent organizational, interpersonal, and communication skills necessary.
• Required to attend meetings in various locations, up to 20% travel; driver's license required.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

Our Values

• Connected
• Committed
• Trustworthy
• Safe

Our Employee Commitments Work that makes a difference A team you can count of Opportunities to grow Rewards that help you thrive

Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process.

If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

The anticipated starting base pay for this position is: $73,700.00 to $104,633.33 per year

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave
• Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

You. Us. Together. At Xcel Energy, we're more than an energy company. We're reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We're committed to leading with equity and inclusion. You're not waiting for change - you're creating it. You're driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We're using technology and innovation in every facet of our company. We're providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We're committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we're building a better tomorrow.