Operations Manager - ME Trouble Department

Northern States Power Co - MN; United States; Hybrid; USD 112,000 - 159,000; Full time

Job summary

Xcel Energy is seeking a Standard Operations Supervisor to lead a high-performing safety-conscious operations team across multiple functions and facilities. You will drive cost-effective use of resources, ensure compliance, and advance continuous improvement while delivering reliable service.

Responsibilities include coaching crews, managing performance, forecasting resources, and collaborating with stakeholders to meet regulatory and business objectives.

Qualifications

• Minimum five years in design, construction, operations, engineering, or maintenance of utility systems.
• On-call work ability.
• Experience with standards, procedures, and regulatory requirements.
• Operational knowledge of asset management and analytics.
• Proven ability to drive performance and adherence.

Responsibilities

• Provide Safety leadership and contribute to a strong safety culture.
• Lead real-time safety accountability through meetings, audits, training, and site observations.
• Evaluate performance using efficiency, reliability, and quality metrics; drive improvements.
• Identify and adopt process changes with effective collaboration.
• Provide leadership over crew effectiveness, quality, and productivity.
• Assist in resource forecasting and long-term work planning.
• Recruit and develop talent; manage performance and engagement.
• Represent the organization in bargaining unit discussions and related actions.
• Build internal and external relationships to support Operations.
• Ensure regulatory compliance and proper training.

Skills

Safety leadership

Operations management

Team leadership

Communication

Change leadership

Education

Associates or technical degree preferred

Completion of an apprentice program

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy. Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best. Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

Standard Operations Position. Supervise a high performing, safe operations team across multiple functions, facilities, or commodities while driving the efficient and cost-effective use of numerous resources through consistent and effective application of policies and procedures. Assure safe, reliable, and compliant operations, drive continuous improvement, and ensure customer satisfaction. Drive attainment of corporate and business unit strategies, goals and objectives, and process and performance metrics.

Essential Responsibilities

• Provide visible safety leadership and actively contribute to the creation, implementation, and continuous improvement of a strong, sustainable safety culture in partnership with Safety Consultant.
• Drive real time safety accountability by engaging the team through safety meeting participation, job briefs, audits, training, accident investigation/event assessment, and job site observations.
• Business Optimization & Strategy: Evaluate team performance based on operational efficiency, reliability and quality metrics and take corrective action where appropriate, focusing on process adherence and data integrity.
• Identify continuous improvement opportunities and drive adoption of process changes through effective collaboration and expectation setting.
• Operational Effectiveness: Provide direct leadership over crew effectiveness, quality and productivity.
• Maintain a continuous presence in the work environment and assist in removing barriers with pre-requisites, materials, stakeholder, and other issues.
• Ensure correct crew composition and skills are in place to meet operational, reliability, customer and financial objectives.
• Assist in preparing resource forecasts and providing input to longer-term work plans.
• Talent Management: Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively and manage performance.
• Provide training, coaching and oversight and drive employee engagement.
• Effectively represent the organization in bargaining unit discussions, grievances, corrective actions and development.
• Relationship Management: Build and maintain effective internal and external relationships with areas that support Operations.
• Provide strong working knowledge of necessary systems and resources to assist employees, other work groups, and/or customers and stakeholders.
• Enable crews to provide solutions to issues and improve customer/stakeholder satisfaction.
• Regulatory & Compliance: Oversee and coordinate the execution and documentation of work in accordance with Xcel Energy policies and procedures, labor agreements, and regulatory standards.
• Support and ensure required compliance and technical training is completed.
• Establish, monitor, and track processes to ensure regulatory compliance.

Minimum Requirements

• Five or more years in design, construction, operations, engineering or maintenance of utility systems/power generation plants or related industries/fields or equivalent.
• Must be able to work an "on-call" schedule.
• Demonstrated technical expertise in specific functional area including standards, procedures, and applicable government/environmental regulations.
• Operational knowledge of work and asset management and analytical/reporting applications.
• Effective change leader with demonstrated ability to effectively communicate company and business area strategies and objectives to a variety of stakeholders.
• Proven results at achieving performance and operational metrics and driving process adherence.

Preferred Characteristics

• Associates or technical degree preferred.
• Three years of supervisory experience.
• Completion of an approved apprentice program in an appropriately related craft.
• Demonstrated experience working as or with bargaining unit employees.

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together. Our Values Connected, Committed, Trustworthy, Safe Our Employee Commitments Work that makes a difference A team you can count of Opportunities to grow Rewards that help you thrive Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

Compensation & Benefits

Non-Bargaining The anticipated starting base pay for this position is: $112,200.00 to $159,400.00 per year. This position is eligible for the following benefits:

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

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Accessibility Statement Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.

You. Us. Together. At Xcel Energy, we’re more than an energy company. We’re reinventing how we power communities. Redefining how we care for customers. Reaffirming our commitment to the planet. We’re committed to leading with equity and inclusion. You’re not waiting for change – you’re creating it. You’re driven to protect the environment, support your community, and seek innovation. You want a career that grows with you and an employer who values you. You are reliable, trustworthy and bring integrity to everything you do. We are leading the way in clean energy. We’re using technology and innovation in every facet of our company. We’re providing safe, stable jobs with robust benefits. We keep our customers at the center of all we do. We’re committed to hiring a workforce that reflects the communities we serve. Together, we can provide carbon-free electricity by 2050. Together, we can take care of the environment and our communities. Together, we can create a place where everyone belongs. Together we’re building a better tomorrow.