Fleet Support Technician

Asplundh Tree Expert Co.; Willow Grove (Montgomery County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a family-owned company dedicated to safe and efficient utility services as a Fleet Support Technician. This role involves providing essential maintenance and repair solutions to fleet drivers and operators, ensuring they receive the technical support they need. You will be the go-to person for troubleshooting, roadside assistance, and managing vehicle repair inquiries. With over 33,000 professionals, this established industry player offers a dynamic work environment where your contributions will directly impact the efficiency of vital services. If you have a passion for customer service and a strong background in automotive repair, this opportunity is perfect for you.

Benefits

Health insurance

Paid time off

Retirement plan

Training and development programs

Qualifications

• 3+ years in automotive repair, focusing on gas/diesel engines and heavy-duty equipment.
• Valid driver's license required and excellent customer service skills.

Responsibilities

• Assist fleet drivers and operators with maintenance and repair inquiries.
• Provide documentation on maintenance and repair events.

Skills

Automotive industry experience

Customer service skills

Microsoft Office proficiency

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Heavy-duty equipment

Phone systems

Job description

Asplundh Tree Expert, LLC has an opportunity for a Fleet Support Technician to provide fleet drivers, operators and suppliers with maintenance/repair solutions and technical service support.

Job Type: Exempt

Since 1928, Asplundh has been dedicated to safe, efficient, and innovative line clearance services for the utility industry. Reliable, uninterrupted power is an important service provided by the world's electrical utilities and Asplundh has the expertise to help keep the power flowing. Diversification over the years has opened up vegetation management services to other specialized markets such as municipalities, railroads, pipelines, helicopter vegetation services, and departments of transportation.

A family-owned and operated corporation headquartered near Philadelphia, Pennsylvania, Asplundh has grown to employ over 33,000 service professionals throughout the United States, Canada, Australia, and New Zealand.

Essential Functions and Responsibilities

• Assist drivers, operators, and suppliers as needed. In-bound phone and/or email inquiries may include, but are not limited to:
• Troubleshooting
• Roadside, emergency assistance
• Warranty and in-service date inquiries
• Fleet service guidelines
• Rental/Lease Vehicle Management
• Verify work order pricing for repairs and maintenance on company owned equipment.
• Route fleet repair authorization inquiries as necessary.
• Report issues with vendors regarding service as well as parts quality and availability.
• Provide accurate documentation on all maintenance and repair events.
• Maintain open communication with field personnel during major/extended repairs.
• Punctual, regular, and consistent attendance.
• Respond positively to change, offers suggestions for improvements, remains calm and professional when faced with a challenge.
• Can be counted on to carry out assignments carefully and with appropriate follow-up. Overcomes obstacles to meet goals. Accepts personal accountability for his/her actions.
• Keeps manager and/or coworkers informed of work progress and other necessary information.
• Work with other groups within department to achieve goals.

Qualifications

• 3+ years' experience in automotive industry (gas and diesel engines), aerial device, tractors, trailers, hydraulics, and other heavy-duty equipment repair and maintenance required.
• Excellent customer service skills dedicated to being the best in the industry.
• Proficiency in Microsoft Office applications and able to learn our internal programs and systems.
• Ability to use phone system in a fast-paced environment with good communication skills.
• Some out-of-town travel required (25% or less).
• Benefits Available and vary per position and location.

Pre-Screen

• Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

License & Certifications:

• Valid driver's license required.

Physical Requirements:

• Rarely: walking, kneeling, squatting, crawling, seeing distant, climbing on/off truck, climbing, depth perception, color vision, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10lbs, lifting 10lbs to 50lbs, lifting over 50lbs.
• Occasionally: standing, stooping, body twisting, gripping, reaching, range of motion, climbing stairs.
• Frequently: sitting, sense of touch, manual dexterity, speaking clearly, reading, hearing-speech range.
• Constantly: seeing.

Safety

• Due to the inherently dangerous nature of the industry and requirements to work with or around hazardous equipment, employees must have sufficient eyesight to judge distance/coordination of equipment and tools, be able to maintain attention and concentration for extended periods, be able to withstand exposure to all kinds of weather while completing work assignments, be able to wear personal protective equipment as necessary, be able to enter and exit a vehicle numerous times a day, have the endurance necessary to traverse various terrain, be capable of performing job duties throughout a standard 8- or 10-hour day, be able to communicate with others, read, write, and comprehend written/verbal job instructions and information, and communicate and handle conflict professionally.
• Able to identify job site hazards.
• Exhibits and carries out cognitive problem-solving skills.
• Able to read, comprehend, and visualize job build and all prints.
• Works near/around energized, hazardous parts and equipment.
• Exposed to traffic.
• Works around excessive noise from machines (bore drill, backhoe, trencher, mini excavator, bucket trucks, digger derricks, concrete saw, jackhammers).
• May be exposed to hot and cold environments, poisonous plants or reptiles, and stinging insects.

About Us:

As a full-service utility contractor, Asplundh performs tree pruning and removals, right-of-way clearing and maintenance, vegetation management with herbicides, and emergency storm work and logistical support. Asplundh is the parent company of UtiliCon Solutions whose subsidiaries provide overhead and underground line construction, planning and design, meter reading and AMR/AMI installation, electrical testing, and street lighting/traffic signal services. Asplundh also operates Rotor Blade Airborne Utilities Management, overhead electric distribution, and transmission lines using MD 500 helicopters.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.

An Equal Opportunity Employer.

Equal Opportunity Employer, including disabled and veterans.