Fleet Support Coordinator - Entry Level

HC Forklift America; Rock Hill (SC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off (PTO) and Paid Holidays

Employee Assistance Program (EAP)

Job summary

HC Forklift America in Rock Hill, SC is seeking an Entry-Level Fleet Administrator to support National Account service requests, coordinate repair calls, and maintain service records.

This onsite, full-time, hourly position offers training and growth in fleet operations, warranty processes, and cross-team coordination while delivering professional customer service. You will interact with dealers and customers to ensure timely and accurate documentation.

Qualifications

• 1-2 years of customer service, administrative, or support experience.
• Strong written and verbal communication in English.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Willingness to learn fleet operations, warranty processes, and service coordination.

Responsibilities

• Assist in dispatching service and repair calls from National Accounts.
• Support coordination of repair activities with dealers and service providers.
• Respond to inbound phone calls and emails in a timely and professional manner.
• Help maintain accurate records of open and closed service calls.
• Provide status updates to internal teams and external customers as directed.
• Assist in identifying and escalating potential issues or urgent service needs.
• Communicate with dealers to help clarify service requests and policies.
• Support coordination between Service, Parts, Warranty, and Sales teams.
• Help ensure warranty claims are submitted correctly for eligible repairs.
• Review basic service documentation and invoices for accuracy and completeness.

Skills

Customer service

Communication

Multitasking

Organization

Teamwork

Tools

Microsoft Office

Salesforce

SAP

Job description

HC Forklift America in Rock Hill, SC is seeking an Entry-Level Fleet Administrator to support National Account service requests, coordinate repair calls, and maintain service records.

This onsite, full-time, hourly position offers training and growth in fleet operations, warranty processes, and cross-team coordination while delivering professional customer service. You will interact with dealers and customers to ensure timely and accurate documentation.