Fleet Support Coordinator

JX Truck Center; City of Pewaukee (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

JX Enterprises, Inc. seeks a Fleet Support Coordinator to collaborate with dealership personnel, outside repair facilities, and customers to maximize uptime and manage fleet costs. The role offers an option to work out of Waukesha, WI or Wadsworth, IL, with a Monday–Friday shift from 11:00 a.m.

to 8:00 p.m. You will coordinate repairs, handle invoicing and POs, assist with warranty claims, provide emergency breakdown support, track remote diagnostics, and help drive cost efficiency across fleet

Qualifications

• High school diploma or equivalent and two years of related work experience.
• 3+ years experience as a technician or Service Advisor in a heavy duty truck environment.
• Intermediate Google Apps or related computer skills.
• Demonstrated organizational skills, attention to detail, and ability to work independently.
• Valid driver’s license required.
• Entrepreneurial mindset with pioneering spirit and commitment to continuous professional development.

Responsibilities

• Coordinate repair processes across assigned, lease/rental, used, and external fleets to minimize downtime and maintain high customer satisfaction.
• Review and invoice repair orders, issue purchase orders, research unit repair histories, and ensure accurate billing practices per industry and company standards.
• Assist dealers and customers with warranty repairs to ensure prompt and efficient resolution.
• Provide breakdown and emergency support, including participating in an on-call weekend rotation.
• Track remote diagnostic systems (e.g., Smartlinq) to identify fleet issues and educate staff and customers on diagnostic tools.
• Review repair data, analyze maintenance and manage cost-efficiency across all fleet service activities.
• Partner with dealership personnel, service technicians, and internal teams to streamline vehicle reconditioning and improve service delivery.
• Perform other dynamic duties as assigned to support business.

Skills

Heavy duty truck experience

Organizational skills

Google Apps proficiency

Valid driver’s license

Entrepreneurial mindset

Education

High school diploma or equivalent

Job description

Your Next Big Career Move: Fleet Support Coordinator with option to work out of Waukesha, WI or Wadsworth, IL.

Join the Driving Force Behind JX Enterprises! Why Choose JX?

At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment. When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation.

The Opportunity (Job Purpose)

Are you ready to make a visible impact? As a Fleet Support Coordinator you will work with dealership personnel, outside repair facilities, and customers to assist with fleet management and to maximize customer uptime and costs. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Shift: Monday-Friday, 11:00 a.m. to 8:00 p.m.

What You’ll Do Day-to-Day (Essential Duties & Responsibilities)

• Manage Fleet Repairs & Uptime: Coordinate repair processes across assigned, lease/rental, used, and external fleets to minimize operational downtime and maintain high customer satisfaction.
• Handle Invoicing, Billing & POs: Review and invoice repair orders, issue purchase orders, research unit repair histories, and ensure accurate billing practices per industry and company standards.
• Oversee Warranty Claim Resolution: Assist dealers and customers with warranty repairs to ensure the prompt and efficient resolution of warranty claims.
• Provide Breakdown & Emergency Support: Assist customers and dealership personnel with emergency breakdown support, including participating in an on-call weekend rotation.
• Monitor Remote Diagnostics & Educate Users: Track remote diagnostic systems (e.g., Smartlinq) to proactively identify fleet issues, and educate dealer staff and customers on diagnostic tools.
• Analyze Repair Data & Manage Costs: Review repair recommendations, analyze maintenance data, and manage cost-efficiency across all fleet service activities.
• Drive Cross-Team Collaboration & Continuous Improvement: Partner with dealership personnel, service technicians, and internal teams to streamline vehicle reconditioning, resolve process challenges, and optimize service delivery.
• Perform other dynamic duties and responsibilities as assigned to support business

What We’re Looking For (Qualifications & Skills)

• High school diploma or equivalent and two (2) years of related work experience required.
• 3+ years experience as a technician or Service Advisor in a heavy duty truck environment.
• Intermediate Google Apps or related computer skills required.
• Demonstrated organizational skills, attention to detail, and ability to work independently are required.
• Valid driver’s license required.
• A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

What’s In It For You? (The Perks & Benefits)

We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.

Ready to Drive Your Career Forward?

If you have a strong work ethic, a passion for learning, and are ready to contribute to a workplace where you are valued, we want to hear from you!

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.