Fleet Support Administrator

SIXT; Lihue (HI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off & Holidays

Bonus plan

Employee Assistance Program

Exclusive employee rentals

Uniform & weekly dry cleaning

Job summary

SIXT is seeking a Fleet Support Administrator to welcome customers, guide them through rentals, and ensure vehicles are ready for the road. You will uphold SIXT's premium brand standards and maintain a smooth front-of-house flow.

You will verify documents, assist in vehicle selection, and finalize rental agreements while offering add-ons. Daily tasks include inventory, coordination with dealerships and body shops, and preparing vehicles for rental.

Qualifications

• Customer service experience is required, ideally with sales, service, or hospitality background.
• Strong organizational and analytical abilities for fleet inventory, repair schedules, and work orders.
• High school diploma or GED, 18+ years old, valid driver's license with clean record, legal authorization to work in the United States.
• Basic computer navigation and familiarity with Microsoft Office (Excel).
• Excellent communication and teamwork in a fast-paced environment across departments.

Responsibilities

• Welcome customers with a professional, friendly attitude and direct them to stations while maintaining a clean front-of-house.
• Verify documents, check driver licenses, assist in selecting vehicles and handling exchanges.
• Offer additional products and services and explain charges with accurate receipts.
• Inspect returned vehicles and advise on final charges, handling issues to the appropriate channels.
• Perform daily inventory checks, manage vehicle availability, coordinate repairs, and schedule maintenance.
• Prepare new vehicles for rental, enter into inventory system, and ensure belongings are removed from returns.

Skills

Customer Service

Organization & Analysis

Communication & Teamwork

Schedule Flexibility

Technical Skills

Education

High school diploma or GED

Tools

Excel

Job description

Are you a people person with a passion for delivering premium experiences and keeping operations running like a well-oiled machine? As a Fleet Support Administratorat SIXT, you'll be the face of our brand, welcoming customers, guiding them through their rental journey, and ensuring every vehicle is ready for the road. From the moment a customer walks through the door to the moment they drive away, you'll play a vital role in making it seamless, professional, and memorable. Enjoy flexible hours, endless growth opportunities, and a starting salary of $28.00 per hour.

YOUR ROLE AT SIXT

• You welcome every customer with a professional, friendly attitude, directing them to appropriate stations and maintaining efficient flow while ensuring a clean, organized front-of-house presence that reflects SIXT's premium brand standards
• You verify customer documents, check driver's license validity, and assist customers in selecting the right vehicle while handling exchanges to meet business needs
• You offer additional products and services such as prepaid fuel and toll passes, address customer questions and concerns, and finalize rental agreements by confirming documents and explaining charges with accurate receipts
• You complete return transactions by inspecting rental vehicles for damage, fuel levels, and mileage, advising customers on final charges while discreetly handling findings and directing issues to appropriate channels
• You perform daily inventory checks, manage vehicle availability, coordinate with dealerships and body shops for repairs, and schedule maintenance while obtaining estimates and generating purchase orders
• You prepare new vehicles for rental by adding documentation, decals, and tags, enter them into the inventory system, oversee vehicle disposal preparation, and ensure personal belongings are removed from returned vehicles

YOUR SKILLS MATTER

• Customer Service You have at least 1 year of customer service experience, ideally with a background in sales, service, or hospitality, and a genuine passion for creating memorable guest experience
• Organization & Analysis You are highly organized with strong analytical abilities, capable of managing fleet inventory, repair schedules, work orders, and documentation while delivering data-driven insights
• Education & Licensing You hold a high school diploma or GED, are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States
• Technical Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications such as Excel
• Communication & Teamwork You have excellent communication skills and thrive as a team player in a fast-paced environment, coordinating effectively across departments with a positive attitude
• Schedule Flexibility You can work up to 40 hours per week, including day or evening shifts and weekend shifts

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
• Bonus Plan Take advantage of a bonus plan based on performance
• Employee Assistance Program Access support whenever needed through our Employee Assistance Program
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.3 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 100 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.