Fleet Services Coordinator II

Fleet Services by Cox Automotive; Kentucky; Hybrid; USD 45,000 - 60,000; Full time

Job summary

Fleet Services by Cox Automotive is seeking a Fleet Services Coordinator II to enhance customer service and manage maintenance transactions. The ideal candidate will have strong communication skills, organizational abilities, and a background in fleet maintenance. This role requires collaboration with field operations and a commitment to customer satisfaction, ensuring a smooth service experience.

Qualifications

• 3 years’ experience in a related field or equivalent education/experience.
• Strong Excel and data entry skills.
• Common knowledge of the trucking industry.

Responsibilities

• Manage maintenance transactions from origination to repair technician.
• Provide excellent customer service for all customer calls.
• Schedule preventative maintenance and repairs proactively.

Skills

Communication

Organizational Skills

Problem Solving

Excel

Education

High School Diploma/GED

Any level degree/certification in a related discipline

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Fleet Services by Cox Automotive keeps your fleet moving!

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country.

FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

FSCA is currently hiring aFleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities