Idealease Service Manager: PM Excellence & Customer Care

Ward-Trucks; Mobile (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ward-Trucks in Mobile, AL is seeking an Idealease Service Manager to lead the Maintenance department, oversee day-to-day operations and drive service excellence across Idealease policies.

You will develop preventive maintenance programs, manage warranties, and coordinate outside repairs, aiming for high PM currency and cost efficiency.

This role requires strong leadership, customer relations and adherence to CFR 396 safety regulations, with a focus on teamwork and continuous improvement.

Qualifications

• Proven leadership and team management abilities.
• Strong organizational and planning skills.
• Ability to develop and implement maintenance and safety procedures.

Responsibilities

• Day to day management of the Idealease Service Department.
• Establish and Manage Priority Service for all Idealease Customers.
• Provide Reciprocal Service as defined by Idealease policies for all Idealease breakdowns.
• Complete understanding and implementation of Idealease Best Practices.
• Develop and manage a system to recognize warranty issues and recovery.
• Develop, implement and manage a Preventive Maintenance program with 95% PM currency.
• Manage outside repairs and over-the-road failures cost effectively and timely.
• Assist in preparing Annual Business Plan and Budget.
• Train and develop personnel on warranty identification and utilization.
• Maintain compliance with CFR 396 and DOT inspections.
• Maintain customer relationships and drive a minimum 90% retention.

Skills

Leadership

Management

Job description

Ward-Trucks in Mobile, AL is seeking an Idealease Service Manager to lead the Maintenance department, oversee day-to-day operations and drive service excellence across Idealease policies.

You will develop preventive maintenance programs, manage warranties, and coordinate outside repairs, aiming for high PM currency and cost efficiency.

This role requires strong leadership, customer relations and adherence to CFR 396 safety regulations, with a focus on teamwork and continuous improvement.