Fleet Service Coordinator

PTR Premier Truck Rental; Fort Wayne (IN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Wellness & Fitness programs

Uniform/Boot Allowance

Paid time off

Ongoing learning & development opportunities

Profit sharing

Job summary

A national truck rental company is looking for a Fleet Service Coordinator to enhance operational efficiency across its services. The role demands advanced automotive knowledge, strong customer service skills, and proficiency in Microsoft Office. You'll manage equipment repairs and coordinate with various teams to ensure customer satisfaction. Benefits include premium healthcare, 401(k) matching, on-site fitness facilities, and opportunities for professional growth. Join a collaborative culture focused on both customer and team relationships.

Qualifications

• 4 years of experience demonstrating advanced automotive knowledge or customer service skills.
• Proficient use of the Microsoft Office suite.
• Availability to handle occasional calls outside of regular business hours.
• Strong Microsoft Office skills for reporting and documentation.

Responsibilities

• Field customer inquiries concerning equipment repairs.
• Coordinate all repair operations within the assigned region.
• Deliver exceptional customer service by facilitating communication.
• Maintain repair progress records in the Field Service App and provide daily updates on tickets.
• Communicate updates to internal and external customers in a timely manner.
• Manage repair and towing services leveraging national accounts to minimize downtime.
• Approve repairs with prudent financial judgment and seek OEM assistance when needed.
• Collaborate with OEMs to address parts delays and escalate issues to management.
• Complete monthly credit card reporting and flag quality concerns.

Skills

Advanced automotive knowledge

Customer service skills

Proficiency in Microsoft Office

Ability to manage stress

Strong prioritization skills

Occasional calls after hours

Tools

Microsoft Office

Job description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs. At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.

The Fleet Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine upgrades, our Field Service team expertly handles all aspects of maintenance.

Location

Onsite

Hours of Operation

8:00 AM to 5:00 PM EST

Compensation

This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.

Responsibilities

• Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others.
• Coordinate all repair operations within the assigned region, ensuring seamless customer support.
• Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.
• Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.
• Ensure timely communication of updates to internal and external customers as required.
• Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
• Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
• Collaborate with OEM representatives to address parts delays and elevate common OEM issues to the manager and appropriate OEM contacts.
• Complete monthly credit card reporting and promptly notify the manager of any quality concerns.
• Report directly to the Fleet Service Supervisor.
• Other duties may be assigned.

Requirements

MUST HAVE

• 4 years of experience demonstrating advanced automotive knowledge or customer service skills.
• Proficiency in working efficiently in fast-paced environments.
• Capability to manage stressful situations effectively.
• Strong prioritization skills to handle urgent matters promptly.
• Proficient use of the Microsoft Office suite.
• Availability to handle occasional calls outside of regular business hours and on weekends, as necessary.
• Responsible handling of company credit card transactions.

NICE TO HAVE

• Familiarity with hydraulic/PTO systems.
• Familiarity with crane systems.
• Vast understanding of tires and appropriate applications.

Employee Benefits

Wellness & Fitness: Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you’re into group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered!

Exclusive Employee Perks: PTR Swag & a Uniform/Boot Allowance, On-site Micro-Markets stocked with snacks & essentials, discounts on phone plans, supplier vehicles, mobile detailing, tools, & equipment…and much more!

Positions with incentives (Commissions, or Bonuses, or Profit Sharing): At PTR, we believe in rewarding success, whether you are in sales earning commissions, or in service and earning profit sharing. Not every position has commission or profit sharing, so ask your recruiter about these amazing incentives.

Comprehensive Benefits—Starting Day One

• Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
• 401(k) matching & long-term financial planning
• Paid time off that lets you recharge
• Life, accidental death, and disability coverage
• Ongoing learning & development opportunities

Training, Growth & Recognition

We partner with Predictive Index assessment tool that helps identify a candidate's natural behavioral drives, such as dominance, extraversion, patience, and formality. It's used in recruiting and throughout the life cycle of an employee to support employee development and engagement.

Culture & Connection—More Than Just a Job

At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values. Connect and engage through:

• PTR Field Days & Team Events
• The Extra Mile Recognition Program
• PTR Text Alerts & Open Communication

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need support or accommodation due to a disability, contact us at [e-mail]—we’re here to help.