Fleet Service Center Supervisor (Austin Fleet Mobility Services)

AustinTexas; Austin (TX); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical insurance

Paid leave time

Retirement plan

Training opportunities

Job summary

City of Austin seeks a Supervisor for its Fleet Service Center to oversee overnight shifts, coordinating maintenance and repairs for a large municipal fleet.

You will supervise technicians, manage work orders, monitor KPIs, and collaborate with city departments and vendors. The role requires strong leadership, safety focus, and experience with heavy diesel equipment.

Qualifications

• Five years of direct work experience in maintenance and repair of complex mechanical equipment.
• Two years in a supervisory or lead capacity.
• Combination of equivalent experience and education may substitute for the minimum qualifications.
• CDL may be required within ninety days of employment.

Responsibilities

• Prioritizes vehicles and equipment needing maintenance and directs technician work.
• Interacts with customers to provide status updates and address complaints.
• Opens work orders, reviews parts and labor charges, and closes work orders.
• Monitors labor reconciliation and Fleet policy compliance.
• Assists with budget development and inventory counts.

Skills

Fleet operations

Supervisory leadership

Safety practices

Customer service

Communication skills

Planning and organizing

Education

Experience substitutable for education

Job description

About This Position

At the Austin Fleet Mobility Department, we’re proud to play a vital role in keeping our city moving forward. Managing more than 7,800 vehicles across 25 departments—including Fire, Police, EMS, Austin Energy, and Austin Water—we support the essential services that make Austin thrive, focusing on innovation, sustainability, and efficiency.

Job Description:

Supervisor, Fleet Service Center

Purpose:

Under general direction, supervises the work activities and assignments of various levels of technicians on a work shift who perform maintenance and repairs on vehicles and other motorized equipment operated by the City.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Prioritizes vehicles and other motorized equipment needing maintenance and repairs, monitors and directs work progress of technician staff, approves and follows up on parts orders, and evaluates quality of product before releasing equipment to customer. Assists with diagnosis of vehicles and ensures that repairs are correctly diagnosed.
• Interacts with customers to provide information on status of vehicle, responds to customer complaints, and responds to service calls.
• Interprets and enforces City and Fleet policies and procedures.
• Opens work orders, researches vehicle work history, reviews work orders for parts, and labor charges, completes and closes work orders.
• Monitors vehicle down report and complies with Fleet operational policies. Manages Labor Reconciliation Report and other requirements maintained by Fleet Services.
• Assists manager with development of budget and inventory counts, if required.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of fleet operations including, quality control methods, job standards, processing of work orders, pricing, labor hours, and equipment and materials.
• Knowledge of Federal, State and Local laws.
• Knowledge of city practice, policy and procedures.
• Knowledge of safety practices and procedures.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communication.
• Skill in using computers and related software.
• Skill in planning and organizing.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other City employees and the public.

Minimum Qualifications:

• The position requires five (5) years of direct work experience involving the maintenance and repair of complex mechanical equipment, with two (2) years in a supervisory or lead capacity.
• Combination of equivalent experience and education may substitute for the minimum qualifications

Licenses and Certifications Required:

• If required, must obtain an appropriate Commercial Driver's License (CDL) within ninety (90) days of employment with the City.

Physical Requirements:

• Essential duties are performed in a service center environment with exposure to a variety of motorized equipment, spare parts, tools, oil and lubrication, corrosive liquids, and other potentially hazardous materials.
• Incumbent may be exposed to loud noises, warm and cold conditions, standing for long periods, some stooping and bending, and lifting up to thirty-five (35) pounds.
• Individuals need to have good eye-and-hand coordination and read and write in dimly lit conditions.

PREFERRED QUALIFICATIONS:

• Experience with heavy trucks, especially refuse equipment (automated side loaders, rear load)
• Strong hydraulic, electrical, and diagnostic troubleshooting skills
• Experience leading night shift or independent operations
• Experience monitoring and documenting staff performance
• Knowledge of PM programs and fleet KPIs
• Familiarity with fleet maintenance software systems
• Ability to manage high-volume, fast-paced shop environment
• Strong leadership, communication, and accountability skills
• CDL (Class A or B)
• ASE certifications preferred

Notes to Candidate:

NOTE: Cover letters and resumes are not being accepted for this position.

Pay Range: $34.67 - $45.51

Schedule:

DAYS AND HOURS:

This recruitment is for the overnight shift. Work schedules include evening hours, weekends, and holidays. Possible shifts include 5:00 a.m. - 2:00 p.m.; 10:00 a.m. - 7:00 p.m.; 8:00 p.m. - 7:00 a.m. Hours and location are subject to change based on operational needs.

Location: Austin, Texas

Applicants are expected to follow all directions as listed in this job posting.

The Fleet Service Center Supervisor oversee the service center work flow including the assignments of work, directly supervises employees, provides guidance and general leadership to service center staff, and works closely with customer departments and external vendors.

The location and work schedule of this position may include day and evening hours, weekends and holidays on an as needed basis.

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Additional Information:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are selected as the top candidate for a position, we may contact your current and former employer, as well as the references listed in your application. Please be sure you have listed at least 3 references in the application with correct contact information.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
• More than one round of interviews may be required.
• Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
• Cover letters and resumes are not being accepted for this position.
• Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.
• We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Secondary Employment:

• All Austin Fleet Mobility Services employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
• Austin Fleet Mobility Services must review all secondary employment.
• Employees are required to submit a Secondary Employment Application

Skills Assessment:

A skills assessment(s) may be required as part of the recruitment process.

90 Day Provision for Additional Vacancy:

When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another top candidate from the same candidate pool, or, advertise for the new position.

Driving Requirement:

This position requires a license for the operation of commercial vehicles in the state of Texas within ninety (90) days of employment. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty six (36) months.

To view the City of Austin Recruitment Video, please click here!

To view Fleet Mobility Services Recruiting Information, please click here!

Benefits: Working with the City of Austin provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles Empathy, Ethics, Excellence, Engagement, and Equity that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.