Fleet Service Advisor - Fast-Paced, Customer-Focused

Peoria-Ford; Peoria (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Peoria-Ford is seeking an experienced Fleet Commercial Service Advisor who thrives in a fast-paced environment and is committed to delivering exceptional customer service. Competitive pay, excellent benefits, and outstanding career opportunities are available.

You will greet customers, obtain vehicle information, report symptoms, prepare estimates for labor and parts, monitor progress, and clearly explain completed work and charges to customers.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

Service advisor experience

Energetic personality

Long-term career mindset

Integrity

Computer skills

Willingness to learn

Job description

Peoria-Ford is seeking an experienced Fleet Commercial Service Advisor who thrives in a fast-paced environment and is committed to delivering exceptional customer service. Competitive pay, excellent benefits, and outstanding career opportunities are available.

You will greet customers, obtain vehicle information, report symptoms, prepare estimates for labor and parts, monitor progress, and clearly explain completed work and charges to customers.