Fleet Planner

Dart Network; Bayport (MN); On-site; USD 70,000 - 75,000; Full time

Job summary

Dart Network in Bayport, MN is seeking a operations professional to manage customer relationships and ensure all needs are understood and addressed with the highest level of service and safety.

The role supports freight coordination, scheduling, and proactive communication with customers and internal teams to optimize driver time, meet service commitments, and maintain accurate load and freight information.

Qualifications

• 4-year college degree and/or transportation experience preferred.
• Proficient with internal computer systems including transportation management systems, spreadsheets, and word processing.

Responsibilities

• Manage customer relationships and ensure needs are understood and addressed.
• Coordinate freight commitments and inform on network balance.
• Schedule appointments to optimize driver time while meeting service commitments.
• Track loads and communicate service updates with planning and fleet teams.
• Ensure loads are booked to meet HOS requirements.

Skills

Multi-tasking

Detail oriented

Written communication

Verbal communication

Education

Bachelor's degree or equivalent

Tools

Transportation Management System

Spreadsheets

Word processing

Job description

Job Details: Job Location: Bayport, MN 55003, Salary Range: $70,000.00 - $75,000.00 Salary/year, Job Shift: Day, Manage customer relationship, communicating with customers to ensure that all of their needs are understood and addressed while providing best in class service and the highest level of safety.

Monday - Friday; 6:00am - 2:00 pm

Responsibilities include, but not limited to:

• Manage customer relationship, communicating with customers to ensure that all of their needs are understood and addressed.
• Manage customer freight commitments, understanding network balance and communicate impacts to balance.
• Collaborate with other departments within the networkto provide solutions to customers or freight coverage and service.
• Build relationship with customers
• Understand customer commitments and needs
• Communicate timely and provide detailed updates
• Be an advocate for your customer and their success within Dart.
• Schedule appointments to ensure utilization of driver’s time, while meeting customer service commitments.
• Ensure appointments are updated with accurate times, pickup and delivery numbers.
• Work issues quickly to keep drivers moving.
• Understand customer expectations, communicating internally for success.
• Communicate service concerns to the customer and provide solutions
• Track loads and report and work any service issues with planning and fleet management teams
• Ensure loads are booked so that drivers can meet HOS requirements
• Understand customer procedures with haz-mat, overweight, claims, cargo, and security.
• Understand customer commitments and accept freight based on freight acceptance plan.
• Communicate any changes to customer freight flow early to ensure network changes can be made to fill gaps.
• Solicit freight, using freight finder when needed to fill gaps in network.
• Ensure that utilization and safety needs are met.
• Ensure customer location information is updated so that drivers have the information needed to be successful.
• Communicate customer requirements early and ensure loads are updated with all information.
• Work issues quickly to keep drivers moving.

Qualifications:

• 4-year College Degree and/or previous transportation experience preferred.
• Working knowledge of, and proficiency with internal computer systems and programs, including but not limited to transportation management systems, spreadsheets, word documents, etc.The ability to multi-task, be detail oriented with strong written and verbal skills and can work in a fast pace environment.Effective communication and listening skills.