Fleet Operations Specialist I - Expedite

ArcBest; Laredo (TX); Presencial; USD 28.000 - 39.000; Jornada completa

Descripción de la vacante

ArcBest is seeking a Fleet Operations Specialist I - Expedite to supervise daily tasks for PTWT owner operators. The role emphasizes policy enforcement, safety compliance, revenue performance, and service adherence across the fleet.

You will coordinate driver operations, maintain contractor relationships, and support onboarding, while monitoring metrics such as settlements, home time, and profitability for the operator network.

Formación

• Bachelor's degree preferred; experience can substitute for formal education.
• Accomplished logistics specialist or equivalent function.
• Proficient in Microsoft Office Suite and related tools.

Responsabilidades

• Oversee daily PTWT owner-operator activities and enforce policies.
• Build relationships with drivers and communicate expectations and business needs.
• Serve as point of contact for escalated customer and contractor calls.
• Ensure maintenance of contractor shipments within workflow and budgets.
• Coordinate onboarding and recruitment calls for new PTWT owner operators.
• Mentor new drivers and monitor key metrics like settlements and home time.
• Research and resolve customer complaints and implement corrective actions.

Conocimientos

Logistics management

Analytical thinking

Effective communications

Problem solving

Educación

Bachelor's Degree

Herramientas

Microsoft Office Suite

Descripción del empleo

Job Description

The Fleet Operations Specialist I - Expedite supervises the daily activities for the assigned PTWT owner operators. This position is responsible for enforcing Company and departmental policies including, but not limited to, Contractor safety compliance, Contractor problem resolution, cost control and profitability for the contractor, service compliance, and operational efficiencies all while encouraging departmental and company budget attainment.

Responsibilities

• Operate 15-30 specific PTWT trucks effectively handling any issues as it relates to settlements, processes and revenue generated.
• Build relationships with the drivers of the assigned fleet and ensure they understand their expectations and business needs.
• Ensure company policies are communicated, applied, and enforced.
• Serve as the point of contact to receive all escalated customer and contractor calls and work with the customer/contractor to provide a best in class solution.
• Account for the maintenance of all contractor shipments assigned to their respected workflow.
• Collaborate on working through any compliance start up resolution internally before contractor becomes active.
• Provide support for customer and contractor calls during periods of high business volumes.
• Coach and ensure required metrics are followed such as positioning, home time, settlements, and operational growth.
• Keep open inner-departmental communication channels particularly with outside sales team.
• Mentor newly acquired drivers.
• Approve empty move positioning for PTWT fleet and know the balances of freight volumes to position our units.
• Participate in every recruiting onboarding call with new PTWT owner operator into workflow.
• Develop customer relationships with large volume customers.
• Approve driver payables and over contract spend if necessary.
• Authorize com data for fuel advances on pro, lumpers etc.
• Responsible for EDI communications and acceptance levels to protect scorecard.
• Research and investigate customer complaints and implement corrective actions.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred
• Experience will be considered in lieu of formal education

Experience:

• Must be an accomplished Logistics Specialist or equivalent job function.

Computer Skills:

• Proficient in Microsoft Office Suite, required

Competencies:

• Accuracy and Attention to Detail
• Analytical Thinking
• Coaching Others
• Effective Communications
• Flexibility and Adaptability
• Interpersonal Relationships
• Managing Multiple Priorities
• Problem Solving

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.
• Variable compensation is included.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.

An Equal Opportunity Employer M/F/Vet/Disability