Fleet Operations Specialist

General Motors Company; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

General Motors Company is seeking a Fleet Operations Specialist to manage vehicle inventory, monitor lifecycle status with eCVMS, and analyze operations data. The role emphasizes strong customer service, adaptability, and ability to develop robust reporting solutions for leadership.

Responsibilities include leading pre-delivery processes for the Captured Test Fleet, delivering insightful reports, and collaborating with cross-functional teams to optimize fleet operations and compliance with

Qualifications

• Strong inventory management and asset utilization experience.
• Automotive industry experience (2+ years) required or preferred.
• Working knowledge of eCVMS functionality, status codes, and related workflows.
• Advanced analytical and problem-solving abilities.
• Experience creating and maintaining reports, dashboards, and performance metrics.
• Strong customer service and stakeholder management skills.
• Ability to document business processes and SOPs.
• Experience crafting professional leadership presentations.
• Excellent organizational skills with multi-priority management.
• Adaptable in a fast-paced environment with cross-functional collaboration.

Responsibilities

• Manage and maintain vehicle inventory for accuracy and visibility.
• Lead pre-delivery process for Captured Test Fleet and ensure timely assignment and delivery.
• Use eCVMS to monitor status, analyze vehicle movement, and apply status codes correctly.
• Serve as SME for eCVMS functionality and related processes.
• Analyze reports to identify trends, risks, and efficiency opportunities.
• Create and deliver leadership-ready presentations on performance and impact.
• Provide excellent customer service by resolving inquiries and coordinating with stakeholders.
• Adapt to changing priorities while maintaining quality results.
• Partner with cross-functional teams to streamline workflows and drive improvements.
• Monitor compliance with procedures and recommend corrective actions as needed.

Skills

Inventory management

Automotive experience

eCVMS knowledge

Analytical skills

Reports & dashboards

Customer service

SOP documentation

Presentations

Organization

Adaptability

Communication skills

Education

Bachelor's degree

Tools

Excel

Job description

Job Description The Fleet Operations Specialist is responsible for managing vehicle inventory, monitoring vehicle lifecycle status through eCVMS, analyzing operational reports, and making process improvements to support business objectives. This role requires strong customer service skills, the ability to adapt to changing business needs, and the capability to develop effective reporting solutions for leadership and stakeholders.

Key Responsibilities

• Manage and maintain vehicle inventory to ensure accuracy, visibility, and efficient utilization of fleet assets.
• Lead Captured Test Fleet pre-delivery process and ensure vehicles are assigned, prioritized and delivered to users in alignment with program team objectives.
• Utilize eCVMS to monitor vehicle status, analyze vehicle movement, and ensure proper application of status codes throughout the vehicle lifecycle.
• Serve as a subject matter expert for eCVMS functionality, status code usage, and related operational processes.
• Analyze reports and operational data to identify trends, risks, and opportunities for efficiency.
• Create and deliver presentations that communicate operational performance, key metrics, business impacts, and recommendations to leadership.
• Provide exceptional customer service by responding to inquiries, resolving issues, and collaborating with internal and external stakeholders.
• Adapt quickly to changing priorities, business requirements, and operational challenges while maintaining high-quality results.
• Partner with cross-functional teams to identify gaps, streamline workflows, and support continuous improvement initiatives.
• Monitor compliance with established operational procedures and recommend corrective actions when necessary.

Qualifications

• Strong inventory management experience.
• 2+ years of automotive experience.
• Working knowledge of eCVMS functionality, status codes, and operational workflows.
• Advanced analytical and problem-solving skills.
• Experience creating and maintaining reports, dashboards, and performance metrics.
• Strong customer service and stakeholder management skills.
• Ability to develop and document business processes and standard operating procedures.
• Experience creating professional presentations for leadership and business partners.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to adapt, pivot, and perform effectively in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Bachelor's degree Experience in fleet operations, vehicle management, or automotive operations.
• Proficiency with Excel, data analysis tools, and reporting platforms.
• Experience leading process improvement initiatives.
• Knowledge of operational performance metrics and inventory optimization strategies.

Key Competencies

• Process Improvement
• Operational Excellence
• Inventory Management
• Data Analysis & Reporting
• Customer Focus
• Adaptability & Agility
• Cross-Functional Collaboration
• Presentation & Communication Skills
• Strategic Thinking
• Problem Solving

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

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