Manager, Vendor Management

General Motors LLC; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

General Motors LLC is seeking a Vendor Management Manager to build and lead Core IT’s vendor management function, delivering measurable value through governance, performance metrics, and strong supplier relationships.

You will partner with Purchasing, Finance and IT leaders to oversee vendor performance, renewals and spend alignment, while mentoring a team and driving continuous improvement in a hybrid work environment. This role requires strategic thinking and effective stakeholder management.

Qualifications

• Bachelor's degree in IT, Business, Supply Chain, or related field, or equivalent professional experience.
• 10+ years of IT vendor management, sourcing, account management, or IT service management in a medium to large enterprise.
• 5+ years of leadership experience.
• Experience negotiating and managing or supporting large, complex IT vendors.
• Demonstrated experience improving vendor performance, risk posture, or cost/value.
• Ability to analyze and synthesize financial, operational, and contractual data.
• Strong communication and issue-resolution skills in an enterprise environment.

Responsibilities

• Lead Core IT’s vendor management function, accountable for vendor performance and relationship management.
• Translate contracts and statements of work into measurable service expectations and performance reporting.
• Establish and run vendor governance (QBRs/MBRs, executive reviews, escalation paths) to ensure compliance and continuous improvement.
• Define and maintain performance measurement and reporting (scorecards, dashboards, metrics) across service, cost, risk, and value.
• Partner with IT domain leaders to align vendor deliverables and roadmaps with business and Core IT priorities.
• Collaborate with Purchasing to support sourcing strategies, renewals, negotiations, and contract changes.
• Lead or coordinate escalations for significant vendor issues, ensuring root cause analysis and corrective actions.
• Identify and deliver vendor optimization opportunities.
• Build, mentor, and lead the vendor management team and a virtual network of vendor leads.

Skills

Vendor management

Contract management

Performance measurement

Cross-functional collaboration

Financial data analysis

Education

Bachelor's degree in IT, Business, Supply Chain, or related field

Masters degree or professional certifications (preferred)

Tools

Dashboards/reporting tools

Vendor performance analytics tools

Job description

Job Description

The Role

The Vendor Management Manager will build and lead Core IT’s vendor management function, ensuring strategic technology suppliers deliver reliable services and measurable value aligned to our priorities. This role establishes governance, performance measurement, and escalation mechanisms, and partners with Purchasing, Finance, Security, and IT leaders to support effective vendor execution, renewals, and spend alignment.

What You’ll Do

• Lead Core IT’s vendor management function, accountable for vendor performance and relationship management.
• Translate contracts and statements of work into measurable service expectations and performance reporting.
• Establish and run vendor governance (QBRs/MBRs, executive reviews, escalation paths) to ensure compliance and continuous improvement.
• Define and maintain performance measurement and reporting (scorecards, dashboards, metrics) across service, cost, risk, and value.
• Partner with IT domain leaders to align vendor deliverables and roadmaps with business and Core IT priorities.
• Collaborate with Purchasing to support sourcing strategies, renewals, negotiations, and contract changes.
• Lead or coordinate escalations for significant vendor issues, ensuring root cause analysis and corrective actions.
• Identify and deliver vendor optimization opportunities.
• Build, mentor, and lead the vendor management team and a virtual network of vendor leads.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in IT, Business, Supply Chain, or a related field, or equivalent professional experience.
• 10+ years of experience in IT vendor management, sourcing, account management, or IT service management in a medium to large enterprise.
• 5+ years of leadership experience.
• Experience negotiating and managing or supporting large, complex IT vendors.
• Demonstrated experience improving vendor performance, risk posture, or cost/value.
• Ability to analyze and synthesize financial, operational, and contractual data.
• Strong communication and issue-resolution skills in an enterprise environment.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Masters degree and/or professional certifications in a related field.
• Experience operating vendor governance models at enterprise scale.
• Advanced experience supporting complex vendor negotiations or renewals.
• Knowledge of ITIL or similar IT service management frameworks.
• Experience using vendor performance tools, dashboards, or analytics.
• Demonstrated continuous improvement mindset with practical process design and change execution.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

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