Fleet Operations Specialist

ACL Digital; Foster City (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

ACL Digital is seeking an operations support professional to back the Sales Operations team in Foster City, CA. The role reports to the Sr. Director, Sales Operations, with dotted-line collaboration from area leads.

The position focuses on Fleet Operations, Sample Operations, and Field Enablement, ensuring data integrity, process adherence, and timely execution of regulatory requirements across functions.

Qualifications

• 6 years pharmaceutical/biotechnology experience (including internship).
• Field Sales or Commercial Operations experience.
• Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook).
• Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.).

Responsibilities

• Support Fleet Operations: manage new vehicle orders, surplus transfers, and remarketing requests with suppliers.
• Audit Fleet data for accuracy and identify discrepancies requiring correction.
• Assist Fleet lead with driver compliance through review of driver records.
• Coordinate Sample Operations: inventory reconciliation, PAC forms, and CRM updates.
• Provide Field Enablement support: review attestations, licensing, and jurisdiction submissions & renewals.
• Assist with regulatory or internal audit requests and documentation.

Skills

Field Sales

Commercial Operations

Communication skills

Tools

Microsoft Office

AI tools (CoPilot ChatGPT Claude)

Job description

Client is seeking operational support for the Sales Operations team. The role will report to the Sr. Director, Sales Operations, with dotted line management by the leads of the areas it will support. Support will focus on Fleet Operations, Sample Operations, and Field Enablement.

Fleet Operations

• Manage new vehicle orders and status of surplus vehicle assignments, state transfers, and vehicle disposals/remarketing requests with suppliers
• Audit Fleet data for accuracy and identify discrepancies requiring correction
• Assist Fleet lead with driver compliance through review of driver records
• Monitor vehicle registration renewals for timeliness, escalat/notify Fleet lead of outstanding driver requirements for follow up with field leadership
• Generate routine Fleet reports, dashboards, and performance metrics
• Maintain Fleet-related sustainability reporting

Sample Operations

• Coordinate Sample Operations activities related to:
• Inventory reconciliation, audit preparation, and follow-ups
• Practitioner Authorization Change (PAC) forms and account updates in CRM
• Triage field inquiries as first line of support related to sample ordering, storage, accountability, and compliance
• Assist with investigation support and documentation compilation for:
• Regulatory or internal audit requests

Field Enablement

• Review exhibit and sponsorship escalations for:
• Completeness and policy alignment (letters of intent, agendas, required documentation)
• Date accuracy, cost accuracy, and lead-time requirements
• Track missing or late attestations, ensuring compliance closure for all events
• Licensing and Credentialing
• Escalation support to facilitate timely completion of jurisdiction submissions & renewals

Qualifications

• 6 years pharmaceutical/biotechnology experience (including internship experience)
• Field Sales or Commercial Operations experience
• Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook)
• Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.)