Fleet Operations Regional Manager - Central Region

Bedrock Robotics Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Bedrock Robotics is seeking a senior leader for the Central Region to ensure performance, reliability, and operational excellence of its deployed robot fleet across multiple states from Dallas, TX.

You will build and develop a geographically distributed team of Fleet Technicians, drive uptime, MTTR, MTBF, and serve as the operational owner between Bedrock and its partners while upholding safety and regulatory standards.

Qualifications

• 5+ years in field service or fleet operations with at least 2 years in a supervisory or management role.
• Experience managing geographically distributed teams across multiple states or regions.
• Hands-on technical background in electromechanical systems, robotics, industrial automation, or related field.
• Proven track record owning and improving reliability KPIs such as uptime, MTTR, MTBF, or first-time fix rate.
• Strong analytical skills and ability to build summaries and data-driven decisions.

Responsibilities

• Directly manage a distributed team of Fleet Technicians across the Central Region (10+ states).
• Recruit, onboard, and develop technician talent; conduct regular performance reviews.
• Maintain scheduling, on-call rotations, and deployment coverage to meet SLAs.
• Drive safety, operational rigor, and continuous improvement across the team.
• Own regional fleet uptime, MTTR, MTBF, and first-time-fix-rate metrics; report weekly.
• Serve as escalation point for field issues; deploy or dispatch senior technicians as needed.
• Conduct root cause analysis with Engineering to drive fixes in future builds.
• Manage regional parts inventory and tooling supply chain to resolve issues within SLA.
• Lead regional response to fleet-wide safety events in coordination with Safety and Engineering.
• Ensure compliance with DOT, OSHA, and site-specific HSE regulations.
• Be Bedrock's senior field representative for customer relationships; attend reviews as needed.
• Communicate fleet status and incident updates to Customer Success and managers.
• Meet contractual SLAs; elevate risks to Head of DFO before breaches.
• Collaborate with Account Management on expansion when customers deploy more robots.
• Be prepared to go into the field to support technicians and partners at any time.

Job description

Join the team bringing advanced autonomy to the built world

At Bedrock, we're moving AI out of the lab and into the real world. Our team includes veterans who helped launch Waymo, scaled Segment to a $3.2B acquisition, and grew Uber Freight to $5B in revenue. Today, we're deploying autonomous systems on heavy construction equipment across the country, improving safety on job sites and accelerating schedules on critical infrastructure projects.
We're not here debating the future of AI. We're deploying it in the real world. In just two years, we've raised $350M and achieved the first fully autonomous excavator deployments in construction.
This is where algorithms meet steel-toed boots. You'll work alongside construction veterans and world-class engineers to solve physical-world problems that simulations can't touch. If you're ready to do meaningful work on hard problems, we'd love to have you join us.

The Fleet Operations Regional Manager - Central Region is a senior field leadership role responsible for the performance, reliability, and operational excellence of Bedrock Robotics' deployed robot fleet across a multi-state territory centered in Dallas, TX. You will build, lead, and develop a geographically distributed team of Fleet Technicians, drive key reliability metrics (Uptime, MTTR, MTBF), and serve as the primary operational owner between Bedrock and its Central Region Partner customers.

This role demands a rare combination of hands-on technical depth in electromechanical systems and proven people-leadership experience managing field technicians across multiple locations. You thrive in ambiguous, fast-moving environments, hold your team to a high standard, and are passionate about keeping complex machines running in the field.

Key Responsibilities

Team Leadership & Development

• Directly manage a distributed team of Fleet Technicians (typically 8–15 technicians) across the Central Region, spanning 10+ states.

• Recruit, onboard, and develop technician talent; conduct regular 1:1s, performance reviews, and career development conversations.

• Build and maintain technician scheduling, on-call rotations, and deployment coverage to ensure regional fleet SLA commitments are met.

• Foster a high-accountability team culture grounded in safety, operational rigor, and continuous improvement.

• Identify training gaps and coordinate with the Training team to upskill technicians on new robot platforms, tools, and procedures.

Fleet Operations & Reliability

• Own regional fleet Uptime, MTTR, MTBF, and first-time-fix-rate metrics; report performance to Head of Data & Fleet Operations on a weekly cadence.

• Serve as the regional escalation point for complex or unresolved field issues; deploy personally or dispatch senior technicians as needed.

• Conduct root cause analysis (RCA) on recurring failures and partner with Engineering to drive systemic fixes into future builds.

• Manage the regional parts inventory and tooling supply chain, ensuring technicians have what they need to resolve issues within SLA windows.

• Lead regional response to fleet-wide safety events or field stops, coordinating with Safety, Engineering, and Customer Success teams.

• Maintain strict compliance with all federal, state, and local regulations governing field service operations (DOT, OSHA, site-specific HSE).

Customer & Stakeholder Management

• Serve as the senior Bedrock field representative for customer relationships across the Central Region; attend QBRs and site reviews as needed.

• Proactively communicate fleet status, planned maintenance windows, and incident updates to Customer Success and directly to managers.

• Ensure regional operations meet contractual SLAs and customer uptime commitments; elevate risks to Head of DFO ahead of breaches.

• Collaborate with Account Management and Sales on expansion planning when customers deploy additional robots in the region.

• Be prepared to go into the field to support your technicians and our Partners at any time.

Process, Compliance & Reporting

• Ensure all field activity repairs, PMs, inspections, parts usage is accurately documented in the Fleet Management System (FMS) within required timeframes.

• Implement and enforce standardized maintenance procedures (SOPs) across the region; flag deviations and drive corrective action.

• Manage the regional operations budget (T&E, parts, tools, contractor labor); flag variances and identify cost reduction opportunities.

• Contribute to the development of new playbooks, escalation paths, and operational standards as the fleet scales nationally.

• Provide regional field intelligence to Product and Engineering surfacing patterns, customer feedback, and environment-specific challenges.

Required Qualifications

• 5+ years of experience in field service, fleet operations, or technical field management - with at least 2 years in a supervisory or management role overseeing field technicians.

• Demonstrated ability to manage geographically distributed teams across multiple states or regions.

• Hands-on technical background in electromechanical systems, robotics, industrial automation, or a closely related field (e.g., aerospace, heavy equipment, EV/autonomous vehicles).

• Proven track record owning and improving reliability KPIs such as fleet uptime, MTTR, MTBF, or first-time fix rate.

• Strong analytical skills comfortable reading data from fleet monitoring systems, building summary reports, and making data-driven operational decisions.