Fleet Operations & Customer Success Coordinator

Marten Transport, Ltd.; Town of Tomah (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A logistics company in Wisconsin is looking for an individual to manage fleet operations, communicate effectively with drivers, and ensure compliance with operational standards. The ideal candidate will possess excellent communication skills and a bachelor's degree in business, logistics, or a related field. Responsibilities include overseeing daily fleet performance, ensuring drivers understand customer expectations, and maintaining high service levels. A team-oriented mindset and problem-solving abilities are essential for this role.

Responsibilities

• Communicate to drivers about load information and company updates.
• Manage fleet performance, including on-time pickup and delivery.
• Ensure driver understanding of customer and company expectations.
• Conduct daily accounting of assigned trucks and drivers.
• Record details for all loads booked in the assigned area.
• Act as a substitute for the customer service manager.
• Supervise trailer pools in the respective market.
• Secure loading and unloading appointments promptly.
• Communicate problems to the regional or customer service manager.
• Expand knowledge for career development.
• Monitor service levels provided to customers.
• Perform routine customer solicitations.
• Delegate duties and train customer service associates.
• Other duties as assigned.

Skills

Excellent verbal and written communication skills

Ability to handle a fast pace work environment

Ability to prioritize and handle multiple tasks

Ability to isolate and solve problems efficiently

Education

Bachelor degree in business, logistics, marketing, or related majors

Job description

A logistics company in Wisconsin is looking for an individual to manage fleet operations, communicate effectively with drivers, and ensure compliance with operational standards. The ideal candidate will possess excellent communication skills and a bachelor's degree in business, logistics, or a related field. Responsibilities include overseeing daily fleet performance, ensuring drivers understand customer expectations, and maintaining high service levels. A team-oriented mindset and problem-solving abilities are essential for this role.