Fleet Manager of Specialized Operations

ISU Research Park; Des Moines (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

TMC Transportation is seeking a Specialized Operations Fleet Manager to lead drivers, optimize loads, and hit performance goals. The role emphasizes coaching, safety, and punctuality in a fast-paced environment.

Responsibilities include dispatch, scheduling, and coordination with Customer Service, with focus on driver retention and productivity. Bachelor's degree preferred in transportation-related field.

Qualifications

• Four-year degree in Transportation and Logistics or related field.
• Proficient with computers and keyboard.
• Able to work in a fast-paced environment and handle stress.
• Strong planning, organization, and problem-solving skills.
• Courteous yet assertive telephone personality.

Responsibilities

• Review driver check calls to determine location and delivery times.
• Receive load assignments and review for driver suitability.
• Dispatch loads with instructions, routing, and fuel data.
• Call customers to obtain directions and schedule loads.
• Notify Customer Service of issues affecting loads or expectations.
• Promote safety and adherence to drivers' hours of availability.

Skills

Leadership & coaching

Communication skills

Organizational skills

Problem solving

Stress tolerance

Education

Four-year degree in Transportation and Logistics

Job description

TMC Transportation has an immediate full-time opening for a Specialized

Operations Fleet Manager .

This position will report to Sean Degoey.

PRIMARY FUNCTION:

The primary function for a Specialized Operations Fleet Manager is to utilize coaching and leadership skills to manage drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.

DUTIES AND RESPONSIBILITIES:

Review driver check calls to determine driver location and estimated delivery times.

Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.

Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).

Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.

Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.

Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.

Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.

Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.

Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay, equipment, and load assignments.

Ensure the awareness of and enforce company policies.

Maintain records pertaining to driver performance and productivity.

Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.

MINIMUM QUALIFICATIONS/EXPERIENCE:

Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.

Fluent in computer applications and keyboard proficiency.

Ability to function in a fast-paced work environment and tolerate stress.

Ability to plan and organize, attention to detail, problem-solving skills.

Possess courteous, yet assertive telephone personality.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.

Must be able to speak and hear clearly in a high volume telephone environment.