Fleet Maintenance Operations Supervisor

Ryder System, Inc.; Waterbury (CT); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Fleet Maintenance Operations Supervisor, where you'll lead a dedicated team in a fast-paced environment. This role focuses on managing operations, optimizing workflows, and ensuring exceptional customer service. With a commitment to integrity and family values, this innovative firm offers a pathway for career growth and development. You will have the opportunity to make a significant impact while enjoying a competitive salary and comprehensive benefits package. If you're ready to take your career to the next level, this position is perfect for you.

Benefits

401k Employer Match

Paid Time Off (PTO)

Discount on Shares

Full Benefits Package

Qualifications

• Strong leadership skills with experience in managing teams.
• Proficient in customer relationship management and workflow optimization.

Responsibilities

• Manage daily operations and personnel for the maintenance shop.
• Ensure customer satisfaction through effective communication and service.

Skills

Leadership

Customer Relationship Management

Workflow Management

Performance Management

Quality Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Computer Software for Scheduling

Inventory Management Systems

Job description

Fleet Maintenance Operations Supervisor

Fleet Maintenance Operations Supervisor

Apply locations USA - Waterbury CT 06708 time type Full time posted on Posted 4 Days Ago job requisition id R137282

Job Description:

BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933!

Position Summary
The “Ops Supervisor” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because w e allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!

Shop Location: Waterbury, CT

Hours: 2:00pm - Midnight

Schedule: Monday - Friday

Salary - Bonus Eligible

Essential Functions

• Workflow Management:
  Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization.

• Labor Management
  Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel.

• Customer Management:
  Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates. Conduct customer visits as required by the Customer Care Plan.

• Asset Management:
  Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process. Assist in ensuring all vehicles have required specifications in SAM. Responsible for Parts Inventory management, policies and procedures.

• Quality Management:
  Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work. Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is