Fleet Lease Documentation Specialist

The Bancorp Bank, N.A.; Orlando (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

The Bancorp Bank, N.A. seeks a Relationship Support Representative I to provide documentation, reporting, and administrative support for the Vehicle Lease Division.

This role delivers superior customer service to vehicle fleet customers and vendors while ensuring accurate lease documentation and timely processing. Based in or near Crofton, MD or Orlando, FL, the position requires basic knowledge of vehicle leasing and strong organizational skills to manage multiple tasks in a fast-paced

Qualifications

• High School diploma or GED equivalent or an equivalent combination of training and experience.
• 1 year of professional experience, preferably in the automotive industry.
• Demonstrating a high level of vehicle product understanding. Automotive fleet leasing experience.
• Excellent verbal, written, and interpersonal communication skills.
• Team player, able to work effectively in a team fostered, multi-tasking environment.
• Strong organizational and time management skills with the ability to work in a fast-paced environment.
• Ability to prioritize and organize multiple competing tasks and demands.
• Strong computer and data entry skills.

Responsibilities

• Identifies support documents needed by each vehicle lease type, customer category, and ensures documentation is completed for each vehicle lease.
• Verifies and ensures complete supporting documentation package is prepared prior to sending lease for funding or booking.
• Enters vehicle lease documentation into the vehicle lease management system. Keeps abreast of system changes, escalations, and adjusts documentation and data entry processes accordingly.
• Informs and escalates problems to management regarding incomplete or incorrect documentation to ensure documents follow all applicable rules and regulations.
• Develops close working relationships with vehicle sales account representatives, lease operations team, and vehicle leasing finance manager to provide status and report updates on specific lease documentation and other related issues.
• Completes all training in accordance with assigned daily tasks as well as quarterly compliance training courses.
• Participates in regularly scheduled team meetings to review updates and changes to policies and procedures.
• Performs other duties as assigned.

Skills

Verbal and written communication

Interpersonal skills

Team player

Organization and time management

Multitasking

Attention to detail

Data entry

Customer service mindset

Education

High School diploma or GED

Job description

The Bancorp Bank, N.A. seeks a Relationship Support Representative I to provide documentation, reporting, and administrative support for the Vehicle Lease Division.

This role delivers superior customer service to vehicle fleet customers and vendors while ensuring accurate lease documentation and timely processing. Based in or near Crofton, MD or Orlando, FL, the position requires basic knowledge of vehicle leasing and strong organizational skills to manage multiple tasks in a fast-paced