Fleet Lead Driver - 2nd Shift

AAA Club Alliance; Columbus (OH); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid time off

Job summary

AAA Club Alliance in Columbus, OH is seeking a Lead Driver for 2nd Shift to perform lock-out, fuel delivery, battery jumpstarts, tire changes, and mobile battery services from a service vehicle.

The role requires experience in automotive/mechanical environments, valid driver’s license, and ability to pass DOT-related screenings. Overtime, training, and a competitive benefits package are included.

Qualifications

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Must possess and maintain a valid driver's license for the state where you reside.
• Must have ability to pass a physical examination on a bi-annual basis as required by DOT and/or Company policy.
• 5+ years of experience in an automotive/mechanical environment, or technical school or a minimum of 5 years of experience in a sales and/or customer service role is preferred.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Must successfully complete required departmental training courses within 60 days of hire.
• Must attain and maintain all state and local licensing requirements.
• Knowledge and skills to perform various diagnostic tests, to recommend solutions and to sell and install batteries in various types of vehicles.
• Knowledge and skills to perform tow and recovery services.
• Ability to communicate effectively in writing, verbally and using assigned technology.

Responsibilities

• Provide lock-out, fuel delivery, battery jumpstarts and tire change services using established guidelines and quality control procedures.
• Provide mobile battery services using established guidelines and quality control procedures.
• Perform diagnostic tests and recommend solutions including sales of batteries and installation in various types of vehicles.
• Provide tow and recovery services using established guidelines and quality control procedures.
• Participate in the onboarding process by mentoring new hires and may provide training to other drivers as directed.
• Understand dispatch system and may assist drivers with road service call handling.
• Cover for supervisors when they are off duty ensuring other drivers have the resources they need to deliver service.
• Inspect fleet vehicles for safety, DOT compliance and appearance; ensure they are scheduled for routine maintenance.
• Inventory batteries, supplies, tools and equipment.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensure that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events promoting the brand.
• Other duties as assigned.

Skills

Diagnostic tests

Battery installation

Tow and recovery

Customer communication

Manual tools

DOT regulations

Education

High school diploma or equivalent

Tools

GPS

Email

Job description

About the Role

The AAA Roadside Assistance team in Columbus is seeking an experienced Lead Driver for 2nd Shift! If you like helping people and working outside in the fresh air, this is the job for you! AAA offers a competitive compensation package, a generous PTO plan, and outstanding health insurance benefits to Fleet Drivers. Overtime and monthly bonus opportunities available! This position will be Full Time 2nd Shift - schedule TBD. Fleet Location: 2400 Sobeck Road, Columbus OH 43232.

We offer our Associates: A competitive base rate ranging from $28/Hour to $29.25/Hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Opportunity for overtime during peak season. Individual monthly bonus potential. Over 3 weeks of Paid Time Off may be accrued during the first year of employment. 8 Paid Holidays. 401(k) plan with company match up to 7% Health & Life Insurance. Tuition reimbursement up to $5250/year and professional certifications. Complimentary AAA membership (inclusive of product & service discounts). Other benefits include paid uniforms and paid training to qualified Associates.

Responsibilities

• Provide lock-out, fuel delivery, battery jumpstarts and tire change services using established guidelines and quality control procedures.
• Provide mobile battery services using established guidelines and quality control procedures.
• Perform diagnostic tests and recommend solutions including sales of batteries and installation in various types of vehicles.
• Provide tow and recovery services using established guidelines and quality control procedures.
• Participate in the onboarding process by mentoring new hires and may provide training to other drivers as directed.
• Understand dispatch system and may assist drivers with road service call handling.
• Cover for supervisors when they are off duty ensuring other drivers have the resources they need to deliver service.
• Inspect fleet vehicles for safety, DOT compliance and appearance; ensure they are scheduled for routine maintenance.
• Inventory batteries, supplies, tools and equipment.
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensure that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned.

Qualifications

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Must possess and maintain a valid driver's license for the state where you reside.
• Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy.
• 5+ years of experience in an automotive/mechanical environment, or technical school or a minimum of 5 years of experience in a sales and/or customer service role is preferred.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Must successfully complete required departmental training courses within 60 days of hire.
• Must attain and maintain all state and local licensing requirements.
• Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training).
• Knowledge and skills to perform various diagnostic tests, to recommend solutions and to sell and install batteries in various types of vehicles.
• Knowledge and skills to perform tow and recovery services.
• Ability to communicate effectively in writing, verbally and using assigned technology.
• Ability to present and demonstrate Fleet policies and procedures to others.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to use hand tools to provide service.
• Basic skills using email and GPS (Global Positioning Systems).
• Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle.
• Ability to operate manual and automatic transmissions vehicles.
• Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Check out our Benefits Page for more information.

Location & Schedule

Job Category: Fleet. Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

Company Culture & Diversity

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].