Roadside Assistance Tow Technicians

AAA Club Alliance; Perrysburg (OH); Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Prescription coverage

Tuition reimbursement

Paid training

Uniforms provided

Tools provided

AAA Membership

Training & development

Job summary

AAA Club Alliance is hiring Roadside Assistance Tow Technicians to join our Fleet Team in Perrysburg, OH. You will assist members with lockouts, fuel delivery, jump starts, and towing, while maintaining safe, professional service from a service vehicle.

We offer competitive hourly pay starting at $22.30, full-time roles on 1st and 2nd shifts (weekends included), and overtime during peak seasons. Benefits include PTO, holidays, 401(k) with company match, tuition reimbursement, training, uniforms,

Qualifications

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver’s license for the state where you reside.
• Ability to pass a Department of Transportation physical, as required by policy.
• 3 years of automotive/mechanical experience or 3 years in sales/customer service preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts and tire changes.
• Provide tow and recovery services.
• Sell, install, test and perform battery warranty services for Members.
• Communicate with members to keep them informed and safe.
• Enter call information, process payments, and complete reports.

Skills

Customer service

Automotive knowledge

Valid driver’s license

Physical strength

Education

High school diploma or equivalent

Job description

AAA is now hiring Roadside Assistance Tow Technicians to join our Fleet Team in Perrysburg, OH! Rain or shine, snow or ice, our drivers help our members when they need us most, whether it's changing a flat tire, jumpstarting a car battery or towing a vehicle. We are looking for dependable and empathetic individuals who truly love to help others and don't mind working outside in various weather conditions.

Fleet Address: 8350 Fremont Pike, Perrysburg OH 43551

We offer our Associates: Competitive hourly base pay rate starting at $22.30/Hour Now hiring for Full Time 1st Shift and 2nd Shift (both shifts will include weekends) 2nd Shift includes an additional 10% Shift Differential Plenty of overtime during peak season Monthly bonuses (potential to earn to additional $300-$500 per month!) Over 3 weeks of Paid Time Off (PTO) 8 Paid Holidays 401(k) plan with company match (first 4% matched at 125%)

Medical, Dental, Vision and Prescription Coverage FREE AAA Membership Tuition Reimbursement Paid Training Uniforms and tools provided

What will you do?

• Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Driver position).
• Sell, install, test and perform battery warranty services for Members (Mobile Battery Technician position).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

What are we looking for?

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver’s license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school OR a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!
• Check out our Benefits Page for more information

Job Category: Fleet Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure.

With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests.

We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].