Fleet & Guest Services Supervisor

Bering Straits Native Corporation; Nome (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Bering Straits Development Company in Nome, AK is seeking a Rental Vehicle Manager to oversee the rental fleet operations and supporting hotel reservation activities.

You will manage vehicle bookings, check-ins/outs, and coordinate maintenance while delivering high-quality customer service across diverse shifts.

Requirements include a high school diploma, a clean driving record, and strong leadership; hospitality/rental experience is preferred.

Responsibilities

• Overseeing the day-to-day operational activities of the rental fleet
• Managing the rental vehicle business booking systems and checking in and out of rental vehicles
• Motivating team members and resolving any issues that occur on the job
• Communicating effectively with customers, responding to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Ensuring the highest levels of customer experience for all vehicle renters and guests of the hotel
• Working a variety of scheduled shifts, including mid-shifts, evenings and weekends
• Ensuring effective damage reporting to minimize unnecessary repair
• Demonstrating strong leadership and effective communication skills and motivating and encouraging good teamwork
• Coordinating all rental fleet maintenance needs with the Maintenance Shop
• Managing light hotel maintenance needs
• Operating the hotel reservation system, taking and making reservations via phone, email, and in person and assisting with checking guests in and out of the hotel
• Learning and operating both the Rental Vehicle Reservation System and Hotel Reservation System

Job description

Bering Straits Development Company in Nome, AK is seeking a Rental Vehicle Manager to oversee the rental fleet operations and supporting hotel reservation activities.

You will manage vehicle bookings, check-ins/outs, and coordinate maintenance while delivering high-quality customer service across diverse shifts.

Requirements include a high school diploma, a clean driving record, and strong leadership; hospitality/rental experience is preferred.