Rental Vehicle Manager

Bering Straits Native Corporation; Nome (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

Bering Straits Development Company in Nome, AK is seeking a Rental Vehicle Manager to oversee the rental fleet operations and supporting hotel reservation activities.

You will manage vehicle bookings, check-ins/outs, and coordinate maintenance while delivering high-quality customer service across diverse shifts.

Requirements include a high school diploma, a clean driving record, and strong leadership; hospitality/rental experience is preferred.

Responsibilities

• Overseeing the day-to-day operational activities of the rental fleet
• Managing the rental vehicle business booking systems and checking in and out of rental vehicles
• Motivating team members and resolving any issues that occur on the job
• Communicating effectively with customers, responding to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Ensuring the highest levels of customer experience for all vehicle renters and guests of the hotel
• Working a variety of scheduled shifts, including mid-shifts, evenings and weekends
• Ensuring effective damage reporting to minimize unnecessary repair
• Demonstrating strong leadership and effective communication skills and motivating and encouraging good teamwork
• Coordinating all rental fleet maintenance needs with the Maintenance Shop
• Managing light hotel maintenance needs
• Operating the hotel reservation system, taking and making reservations via phone, email, and in person and assisting with checking guests in and out of the hotel
• Learning and operating both the Rental Vehicle Reservation System and Hotel Reservation System

Job description

About Bering Straits Development Company Bering Straits Development Company (BSDC) construction division is a full-service general contractor. Their experience in single and multi-family housing, commercial buildings and industrial construction and renovation. To complement the general construction activities, BSDC also has in-house electrical, plumbing and heating systems expertise. BSDC is a Small Disadvantaged Business and a qualified HUBZone small business concern (SBC).

About this position: Rental Vehicle Manager in Nome, AK

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Essential Duties & Responsibilities

• Overseeing the day-to-day operational activities of the rental fleet
• Managing the rental vehicle business booking systems and checking in and out of rental vehicles
• Motivating team members and resolving any issues that occur on the job
• Communicating effectively with customers, responding to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Ensuring the highest levels of customer experience for all vehicle renters and guests of the hotel
• Working a variety of scheduled shifts, including mid-shifts, evenings and weekends
• Ensuring effective damage reporting to minimize unnecessary repair
• Demonstrating strong leadership and effective communication skills and motivating and encouraging good teamwork
• Coordinating all rental fleet maintenance needs with the Maintenance Shop
• Managing light hotel maintenance needs
• Operating the hotel reservation system, taking and making reservations via phone, email, and in person and assisting with checking guests in and out of the hotel
• Learning and operating both the Rental Vehicle Reservation System and Hotel Reservation System

Required (Minimum Necessary) Qualifications

Education Requirements: Must have a High school diploma. Secondary Education is a plus. Level of Experience Requirements: Must have a clean driving record and have held a license for at least 2 years Stamina to handle the physical demands of the job for example: occasional lifting and carrying 40 lbs Knowledge, Skills, Abilities, and Other Characteristics

Knowledge, Skills, Abilities, and Other Characteristics

• Flexibility to work various shifts, including evenings and weekends
• Exhibit the ability to teach, lead and discipline others in a friendly and courteous manner
• Ability to multi-task in a fast-paced environment
• Knowledge of organizational procedures and workflows—understanding how work moves through a company
• Basic knowledge of relevant technologies or tools—e.g., Microsoft 365, communication platforms, or industry-standard software
• Knowledge of customer service practices—principles of providing quality service and managing inquiries professionally
• Knowledge of data privacy and confidentiality principles—awareness of proper handling of sensitive information
• Communication skills (written and verbal)—ability to convey information clearly and professionally
• Time management and prioritization—balancing multiple tasks and meeting deadlines
• Problem-solving and critical thinking—analyzing issues and selecting appropriate solutions
• Interpersonal and teamwork skills—building rapport and collaborating effectively with others
• Attention to detail—producing accurate, error-free work

Preferred

Work experience as a Rental Vehicle Manager or similar role

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

Work Environment

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job is performed in a front desk setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system.

Supervisory Responsibilities

This position will have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

This position is subject to federal requirements regarding Department of Transportation "safety-sensitive" functions.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.