Guest Services Specialist

Bering Straits Native Corporation (BSNC); Nome (AK); On-site; USD 30,000 - 40,000; Full time

Job summary

Bering Straits Development Company is seeking a qualified Front Desk Clerk for the Aurora Inn in Nome, AK. The role involves checking guests in and out, managing reservations, and upkeeping lobby cleanliness. Candidates must have a high school diploma or GED, solid customer service skills, and the ability to work flexible hours, including weekends and nights.

This position offers a modern office environment with the potential for occasional travel, and preference is given to BSNC shareholders and their relatives who meet the qualifications.

Qualifications

• Customer service provided in a fast-paced environment.
• Ability to work flexible hours including weekends and nights.
• Effective communication skills with guests and staff.

Responsibilities

• Checking guests in/out.
• Making reservations via phone/walk-in/online.
• Maintaining cleanliness of lobby and bathrooms.

Skills

Customer service

Basic Math skills

Basic computer skills

Ability to multi-task in a fast paced environment

Detail-oriented

Education

High school diploma or GED

Job description

Summary

Bering Straits Development Company, a company within the BSNC family, is currently seeking a qualified Front Desk Clerk at the Aurora Inn in Nome, AK. The Front Desk Clerk will be responsible for checking guests in/out, making reservations, keeping the lobby clean at all times, and professionally answering the phone. Other duties may include cleaning the lobby rest room, wiping down tables and counters.

Summary

Bering Straits Development Company, a company within the BSNC family, is currently seeking a qualified Front Desk Clerk at the Aurora Inn in Nome, AK. The Front Desk Clerk will be responsible for checking guests in/out, making reservations, keeping the lobby clean at all times, and professionally answering the phone. Other duties may include cleaning the lobby rest room, wiping down tables and counters.

Applicants will be contacted via phone or email within ten (10) business days of submittal.

Essential Duties & Responsibilities

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position, and, are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Checking guests in/out
• Making reservations via phone/walk in/online
• Keeping work area/lobby/bathroom clean at all times
• Renting out vehicles to guests/customers who may need them
• Greet guests in a professional and courteous manner
• Maintain the security and safety of guests 24 hours a day
• Completes end of day reports/audits for both Hotel and Vehicle
  
  

Qualifications - Experience, Education And Certification

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum) Qualifications

• High school diploma or GED
• Basic Math skills
• Customer service
• People person
• Able to stand for long periods of time
• Able to work flexible hours including weekends and nights
  
  

Knowledge, Skills, Abilities, And Other Characteristics

• Basic computer skills and knowledge of computer systems
• Ability to multi-task in a fast paced working environment
• Detail-oriented
• Ability to communicate clearly and professionally with guests, co-workers, and management, both orally and in writing
  
  

Preferred

• Knowledge of the reservation system Operations.
  
  

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

Dot Covered/Safety-sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.
  
  

WORK ENVIRONMENT

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job.

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The work described herein is primarily a modern office setting. Occasional travel may be required.

Supervisory Responsibilities

• No supervisory responsibilities.
  
  

Additional Qualifying Factors

As a condition of employment, may be required to pass a pre-employment drug screening, as well as have acceptable reference and background check results to obtain access to military base. Must have reliable transportation to/from work a necessity and must be able to obtain access to military installations.

Shareholder Preference. BSNC gives hiring, promotion, training and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.