Fleet Dispatch Leader: Drive On-Time Excellence

Kids for the Future; Dubuque (IA); On-site; USD 60,000 - 72,000; Full time

Job summary

Kids for the Future in Dubuque, IA, seeks an Operations Manager to lead our Dispatch team of drivers and dispatchers. You will build trusted relationships, coach staff, and ensure on-time pickup and delivery of loads while maintaining safety and efficiency.

You will monitor ETAs, coordinate with maintenance, and drive payroll accuracy and team performance. This role emphasizes communication, leadership, and a proactive, problem-solving approach in a fast-paced logistics environment.

Qualifications

• Proven leadership experience with the ability to manage and inspire teams.
• Excellent organizational, written, and verbal communication skills.
• Must be a self-starter and have a positive, “can-do” attitude.

Responsibilities

• Lead and direct a team of dispatchers, drivers, and trainers
• Build strong and trusting relationships with dispatcher and driver while maintaining a professional and respectful demeanor
• Manage dispatch to pick up and deliver loads to customers and vendors on time
• Track freight numbers to ensure all trucks are moving and accounted for
• Ensure accurate information is in the system by the team frequently monitoring PTAs and ETAs
• Maintain TFL’s securement standards by monitoring load securement emails and coaching drivers with discrepancies
• Coordinate with maintenance to schedule repairs and services as needed
• Work closely with Driver Managers and cover their boards as needed
• Manage time off requests for dispatchers and drivers
• Embrace and enforce our commitment to TFL’s core values – Safety, Service, Positive Attitude, & Respect
• Review driver payroll ensuring it is accurate and fair
• Handles discipline and termination of employees as necessary
• Support strategies that improve driver retention
• Performs other duties as assigned

Skills

Leadership

Communication

Self-starter

Travel

Tools

Microsoft Word

Excel

Job description

Kids for the Future in Dubuque, IA, seeks an Operations Manager to lead our Dispatch team of drivers and dispatchers. You will build trusted relationships, coach staff, and ensure on-time pickup and delivery of loads while maintaining safety and efficiency.

You will monitor ETAs, coordinate with maintenance, and drive payroll accuracy and team performance. This role emphasizes communication, leadership, and a proactive, problem-solving approach in a fast-paced logistics environment.