Fleet Client Services Specialist II

Fleet Services by Cox Automotive; Addison (IL); On-site; USD 42,000 - 59,000; Full time

Job summary

Fleet Services by Cox Automotive in Addison, IL seeks a Fleet Services Coordinator II to manage the complete follow-up maintenance lifecycle, coordinate technicians, and ensure accurate customer communications. The role emphasizes proactive maintenance scheduling, strong customer service, and effective cross-functional collaboration within Cox Fleet.

The ideal candidate brings 3+ years in related fields, excellent communication, and solid Excel/data-entry skills.

Qualifications

• High School Diploma or GED with 3 years of related experience, or equivalent combination.
• Excellent verbal and written communication; able to communicate across all levels.
• Proven ability to collaborate cross-functionally and build trusted relationships.
• Excellent organizational skills and multitasking ability.
• Strong Excel and data entry skills; able to learn FSCA IT Systems (Web Wrench, MobileFrame, RO Writer).
• Familiarity with trucking or fleet maintenance is helpful.
• Ability to work independently and in a team.
• Strong problem-solving and follow-through abilities.

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination to customer custody of the repair technician.
• Document and note customer interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external customers.
• Obtain customer approval for repairs and services to be performed.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to deploy the right technicians to accounts.

Skills

Verbal & written comms

Cross-functional collaboration

Organizational skills

Problem solving

Follow-through

Education

High School Diploma or GED

Tools

FSCA IT Systems (Web Wrench)

FSCA IT Systems (MobileFrame)

RO Writer

Job description

Position:Fleet Client Services Specialist II

Location: Addison, IL

Job Id:R202682298

# of Openings:1

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring aFleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities