Fleet Client Services Specialist II Thursday - Monday

Cox-Fleet-; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Cox Fleet, a leading fleet maintenance provider, is hiring a Fleet Client Services Specialist II. The role focuses on managing maintenance transactions, coordinating with repair technicians, and delivering exceptional customer service across internal and external stakeholders.

The candidate should be experienced in data entry, scheduling, and multi-task prioritization, with strong communication skills and a collaborative approach to working with Field Operations. Location: Aurora, CO.

Qualifications

• High School Diploma or GED with 3 years’ related experience OR equivalent combination of education and experience.
• Excellent verbal and written communication skills across all levels of the organization.
• Proven ability to collaborate cross-functionally and build trusted partnerships.
• Strong organizational skills and ability to balance multiple tasks.
• Proficient in Excel and data entry; able to learn new platforms such as FSCA IT Systems.

Responsibilities

• Manage the follow-up maintenance transactions lifecycle from origination to custody by repair technicians.
• Document and note customer interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external contacts.
• Obtain customer approval for repairs and services.
• Schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign the right technicians.
• Encourage proactive scheduling to create a steady pipeline of work.
• Continuously improve Dispatching and Service Scheduling capabilities.
• Perform other duties and special projects as assigned.

Skills

Communication skills

Organizational skills

Cross-functional collaboration

Problem-solving

Attention to detail

Education

High School Diploma or GED

Tools

Excel

Web Wrench

MobileFrame

RO Writer

FSCA IT Systems

Job description

Position:Fleet Client Services Specialist II Thursday - Monday

Location: Aurora, CO

Job Id:R202680614

# of Openings:1

Schedule - Thursday - Monday

Cox Fleet keeps your fleet moving!

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring aFleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities