Flat Rate Technician - Milford NH

VIP Tires & Service; Milford (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Flat Rate Technician to join their team in Milford, NH. In this role, you will embody the mission of earning automotive customers for life by delivering exceptional service and adhering to safety protocols. Your responsibilities will include diagnosing automotive systems, performing repairs, and ensuring compliance with all regulations. This position offers a dynamic work environment where you can grow your skills and make a significant impact on customer satisfaction. If you're passionate about automotive service and committed to excellence, this opportunity is for you.

Qualifications

• Minimum one year of automotive service experience or equivalent education.
• Valid driver's license and ASE certifications recommended.

Responsibilities

• Provide diagnosis, repair, and maintenance services for automotive systems.
• Prioritize workplace safety and ensure compliance with regulations.

Skills

Automotive Diagnosis

Repair and Maintenance

Safety Compliance

Customer Service

Education

Automotive Service Experience

ASE Certifications

Job description

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48 Jones Rd, Milford, NH 03055, USA Req #588
Thursday, March 20, 2025

Title: Flat Rate Technician

Reporting to: Service Manager

Employment Classification: Non-exempt / hourly

General Summary

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities

• Prioritize workplace safety by following all safety policies, completing safety training, locking out unsafe equipment, and reporting unsafe conditions.
• Provide diagnosis, repair, and maintenance services for automotive systems, including all systems covered by ASE certifications.
• Ensure a valid Service Work Order is initiated before service and is visibly displayed with the vehicle during service.
• Complete all required training and certifications, including becoming a Licensed State Vehicle Inspector, T.I.A. BATS and TPMS certified, and ASE certified based on the position.
• Support and support the 5-for-5 Customer Engagement Process.
• Participate in shop maintenance, safety, and cleanliness standards.
• Perform road tests post-service to ensure safety and satisfaction.
• Maintain technical capabilities and ASE certification status.
• Participate in team meetings and training sessions.
• Ensure compliance with safety, environmental, and operational regulations.

Performance Measurement

• Maintain minimum 50% productivity rate.
• Ensure minimal rework or callbacks.

Work Environment

Work is performed indoors in a service department with exposure to weather, chemicals, noise, and mechanical equipment. Protective eyewear is mandatory.

Physical Demands

Includes sitting, reaching, standing, pushing, pulling, walking, climbing, kneeling, crawling, lifting up to 21 lbs or more, and vision requirements.

Qualifications

• Minimum one year of automotive service experience or equivalent education.
• Valid driver’s license and ASE certifications (G1, A4, A5, and state inspection license recommended).

Work Schedule

• Typically 5 days/week, 40 hours.