Flagship NYC General Manager - Luxury Hospitality Leader

Crescent Hotels & Resorts; New York (NY); On-site; USD 280,000 - 300,000; Full time

Benefits offered by this job

Competitive executive compensation

Annual incentive plan eligibility

Comprehensive benefits package for you

401(k) program with company match

Travel discounts at Crescent-managed &

Career advancement opportunities with

Opportunity to lead a flagship luxury

Exposure to an internationally

Property-based executive benefits

Job summary

Crescent Hotels & Resorts seeks a visionary General Manager for NH Collection New York Madison Avenue, a flagship luxury property in Midtown Manhattan. Lead guest experiences, brand standards, and financial performance while inspiring a world-class team in a competitive market.

This leadership role requires a deep knowledge of luxury hospitality, strong union experience, and the ability to drive NOI, revenue strategy, and asset value while representing the brand’s global sophistication.

Qualifications

• Minimum 5 years of General Manager experience in a luxury hotel or flagship urban property.
• Proven success leading upper-upscale or luxury properties in competitive gateway markets.
• Experience overseeing both Rooms Division and Food & Beverage operations.
• Strong understanding of Forbes Travel Guide and LQA service standards.
• Proven ability to drive NOI, EBITDA, guest satisfaction, and long-term asset value.
• Deep knowledge of the New York City hospitality market, including labor relations and compliance.
• Previous union leadership experience.

Responsibilities

• Establish and sustain a culture of Forbes-caliber luxury service excellence with warmth, precision, and authenticity.
• Guard brand standards while creating a distinctive sense of place reflecting NYC energy and sophistication.
• Curate guest journeys, service rituals, and experiences to elevate luxury positioning and loyalty.
• Maintain high standards of quality, cleanliness, and service delivery across all hotel areas.
• Lead operational disciplines to ensure seamless execution and outstanding guest experiences.
• Drive hotel performance through disciplined revenue, profitability, NOI, EBITDA, and asset value management.
• Partner with Revenue, Sales, Marketing, and Operations leaders to maximize market share and pricing strategy.
• Attract and retain a strong mix of domestic/international travelers leveraging NH Collection global base.
• Analyze performance data and implement initiatives to improve profitability and efficiency.
• Communicate transparently with ownership, asset management, and brand stakeholders.

Job description

Crescent Hotels & Resorts seeks a visionary General Manager for NH Collection New York Madison Avenue, a flagship luxury property in Midtown Manhattan. Lead guest experiences, brand standards, and financial performance while inspiring a world-class team in a competitive market.

This leadership role requires a deep knowledge of luxury hospitality, strong union experience, and the ability to drive NOI, revenue strategy, and asset value while representing the brand’s global sophistication.