Seasonal Benefit Specialist

OneBridge Benefits; Buffalo (NY); On-site; USD 22,500 - 27,500; Full time

Benefits offered by this job

Licensing support program with reimbursement

Guaranteed overtime during peak season

$1,500 licensing bonus

Up to $2,250 retention bonus

Job summary

OneBridge Benefits is looking for a Seasonal Benefit Specialist in Buffalo, NY to assist during health insurance open enrollment. Your role will involve educating customers about Individual Coverage Health Reimbursement Arrangement (ICHRA) benefits and guiding them through their health plan selections.

The ideal candidate will possess an Active Health Insurance License or be willing to obtain one prior to starting. Starting pay is $25/hour, with a range of additional benefits, including training and bonuses.

Qualifications

• Active Health Insurance License or willingness to obtain prior to start date.
• Strong communication and active listening skills.
• Ability to thrive with multiple tasks and priorities.

Responsibilities

• Educate customers on ICHRA benefits and health plan options.
• Conduct discovery conversations to understand healthcare needs.
• Guide customers through the insurance enrollment process.

Skills

Strong communication

Active listening skills

Multi-tasking ability

Customer-first commitment

Education

Active Health Insurance License

Job description

OneBridge Benefits was founded in 2013 by members of our current leadership team who set out to build better technology and smarter processes to support account‑based health plans. Today, we’ve grown into a technology‑enabled benefits administrator serving more than 380,000 participants and managing 4.48 billion dollars in assets. At OneBridge, we help people make informed healthcare decisions with confidence. As a Seasonal Benefit Specialist, YOU can help make a difference during health insurance open enrollment! You'll guide participants through understanding their Individual Coverage Health Reimbursement Arrangement (ICHRA) benefit and selecting a health plan that fits their needs. This is a consultative, participant-focused role where success is measured by the quality of support you provide and is not sales focused. Thorough training will be provided upon hire.

What you’ll do

• Educate customers on the ICHRA benefit and health plan options
• Conduct discovery conversations to understand individual healthcare needs
• Simplify complex insurance information into clear, easy-to-understand guidance
• Support customers through the insurance enrollment process with empathy and accuracy
• Collaborate with teammates to deliver an exceptional customer experience by meeting quality, compliance, and service standards during a high-volume enrollment season

What you bring

• Active Health Insurance License; or willingness to obtain licensure prior to start date
• Strong communication and active listening skills
• Ability to thrive with multi-tasks and priorities
• Commitment to an inclusive, customer‑first experience
• Licensing support program with course and exam reimbursement

Preferred

• Experience with ACA, Individual market plans, or benefits enrollment
• Customer service, participant support, contact center, or enrollment support experience
• Current Health Insurance License

Compensation & benefits

• Starting pay: $25/hour, based on experience and licensure
• Paid training beginning September 2026
• Licensing support program including course and exam reimbursement
• Guaranteed overtime available during peak Open Enrollment (November 1–December 15, 2026)
• $1,500 licensing bonus for eligible pre‑licensing candidates
• Up to $2,250 fixed‑term retention bonus for eligible employees who successfully complete the Open Enrollment Season