Remote Agent Support Specialist (Seasonal)

Socotra, Inc.; Tennessee; Remote; Full time

Job description

About Us

We are a highly profitable, fast‑growing healthcare startup—a small and mighty team of 230 helping people find and enroll in individual health coverage. To date, we’ve helped over 20 million people enroll in health coverage. We're a mission‑driven team that advocates for and cares deeply about the people we serve.

We're a double bottom‑line company: revenues and enrollments. The ACA brings high‑quality, comprehensive, affordable health coverage within reach for low‑income Americans, and we exist to make that promise a reality. Your contribution will help millions of people navigate the complex and confusing health insurance industry and enable them to access health care when needed.

We are committed to building a team that is well-balanced in representation to best serve the people who use our products. We believe in creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging. These values are at the core of our culture and will continue to lead our organization to successful outcomes.

HealthSherpa is a fully remote company and was recognized as a 2026 Best Remote Place to Work by Built In, reflecting our commitment to building a people‑first culture rooted in trust, flexibility, and impact.

About The Role

We are looking for individuals with experience providing detailed troubleshooting assistance, integrity, and strong interpersonal skills to join our Agent Support team for a seasonal contract opportunity. You will be fully remote and you will need reliable internet access for the duration of the role. Joining HealthSherpa will give you the opportunity to gain expert level knowledge within the health insurance industry. You will report to a Supervisor on your team and work with us through the end of December 2026. There is a possibility of a term extension into January 2027 if Open Enrollment is extended.

Please note we are only hiring employees in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.

You Will

• Spend your day in a queue taking calls from insurance agents across the country
• Learn about the ACA enrollment process to help insurance agents navigate our platform to enroll their clients in insurance coverage
• Help agents troubleshoot the platform and answer questions about applications and referrals
• Follow support protocols while providing thoughtful service, balancing efficiency and empathy on every call
• Support with other related tasks as needed

You Have

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia
• Previous customer service experience
• 3+ years of combined education, work, or volunteer experience
• Strong collaboration and multitasking abilities with the ability to thrive in team settings where open communication and constructive feedback are encouraged
• A dedicated space to work remotely that has room for a desktop monitor and other provided equipment
• A work space that is free of background noise and distraction to provide information privacy
• Reliable home internet with download speed exceeding 128Mbps

What We Offer (Seasonal Employees)

• Fully remote employment
• Hourly wage: $16 ($18 for bilingual in Spanish)
• Computer and equipment for the duration of the role
• Monthly internet stipend
• Paid training
• Overtime opportunities

What We Offer (Full‑time, Not Temporary/Not Seasonal)

• Remote‑first company (US‑based remote only)
• Great compensation package at a high‑growth, profitable company
• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
• HSA/FSA options with corresponding contribution limits
• Monthly grocery stipend and home internet reimbursement
• 401K w/ a match after a grace period
• Life and AD&D coverage
• Disability insurance (Short and Long Term)
• Parental leave
• Four (4) weeks of paid vacation in addition to paid holidays
• Home office budget for remote team members
• Mental health and other wellbeing support programs through a partner network

As an organization, we value creating an inclusive and accessible experience. If you require reasonable accommodations during the application or interview process, please let your recruiter know.

We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal‑opportunity employer and a fun place to work.