Fixed Site Donor Operations Leader

Socket.dev; Town of Texas (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

We Are Blood is seeking a Donor Services Manager to lead staff, ensure donor qualification accuracy, and drive quality in a fast-paced clinical environment. You will oversee day-to-day operations, perform staff coaching, and collaborate with Clinical Services on scheduling and donor care.

The role requires a minimum of 3 years in a supervisory medical setting, CPR certification, and strong communication and training skills.

Qualifications

• Minimum of 3 years of recent experience in a supervisory role in a medical setting, preferably with donor qualification, quality control and document review in a blood center environment.
• CPR certified.
• High school diploma or equivalent required. College degree preferred; College degree may substitute for 1 year of supervisory experience.
• Demonstrated high-level of organizational, logical, and interpersonal skills.
• Excellent customer service skills.
• Superior verbal and written communication skills required, experience writing employee evaluations and counseling statements, system improvement reports, SOPs, training plans and validation plans strongly preferred.
• Strong people management and leadership skills required, including experience in training and development.
• Strong computer skills. Experience with blood bank software preferred.

Responsibilities

• Provide direction and motivation for staff; interview, hire, promote, demote and termination recommendations; conduct performance appraisals; identify training needs and maintain training documentation; report performance data monthly.
• Develop and sustain familiarity with technical skills, SOPs, donor database, training plans and materials; support staff in evaluating donor and patient qualification; assist scheduling and collections as needed.
• Coordinate with Clinical Services on donor scheduling and special collections; participate in on-call rotation and ensure donor eligibility processing.
• Oversee day-to-day management of staff and collection operations; ensure compliance with industry, federal and organizational guidelines; communicate updates to donors and partners.
• Draft and revise SOPs; lead system improvement projects; manage multiple tasks with strong time management and priority setting.

Skills

Leadership

Customer service

Communication

Training & development

Donor qualification

Quality control

Staff interviewing

SOP knowledge

Education

High school diploma

College degree preferred

Tools

Blood bank software

Job description

We Are Blood is seeking a Donor Services Manager to lead staff, ensure donor qualification accuracy, and drive quality in a fast-paced clinical environment. You will oversee day-to-day operations, perform staff coaching, and collaborate with Clinical Services on scheduling and donor care.

The role requires a minimum of 3 years in a supervisory medical setting, CPR certification, and strong communication and training skills.