Fixed Operations Specialist

General Motors; Michigan; Hybrid; USD 90,000 - 130,000; Full time

Job summary

General Motors is seeking a Field Work Arrangement Specialist to operate across the Michigan/Ohio territory with up to 75% travel to dealerships. You will empower Zone and District Managers, drive service and parts integration, and support performance initiatives.

The role requires a Bachelor's degree and 5+ years in fixed operations, with relocation to Detroit or Southeast Michigan within 60 days being preferred.

Qualifications

• Bachelor's degree or equivalent experience required.
• 5+ years of relevant fixed operations experience.
• Proficient automotive industry knowledge including parts, service, warranty and customer experience.
• Ability to travel domestically >50% across multiple states.

Responsibilities

• Serve as a trusted advisor to Zone and District Parts and Service Managers to achieve business objectives.
• Drive revenue, KPI performance, and execution of Customer Care and Aftersales programs.
• Address inventory, warranty, customer experience, retention, training, and EV compliance needs across zones.
• Develop and document action plans to close performance gaps and address opportunities.
• Partner with regional teams to ensure alignment with business goals and metrics.

Skills

Travel >50%

5+ years exp

Auto industry knowledge

Customer experience

Education

Bachelor's Degree or Equivalent Experience

Job description

Job Description Field Work Arrangement:

This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Michigan or Ohio territory or be willing to relocate to Detroit, Southeast Michigan, or a surrounding area approved by leadership within 60 days of the start date.

The Role

The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning.

What You'll Do (Responsibilities)

• Serve as a trusted advisor to Zone and District Parts and Service Managers, providing guidance and support to achieve business objectives.
• Drive revenue growth, key performance indicator (KPI) performance, and effective execution of Customer Care and Aftersales programs and initiatives.
• Identify, address, and resolve Zone and District business needs across areas such as inventory management, warranty, customer experience, retention, training, and electric vehicle compliance.
• Develop, implement, and document action plans to address performance gaps, business challenges, and emerging opportunities.
• Partner with regional and field teams to ensure execution aligns with business goals, performance metrics, and established action plans.

Your Skills & Abilities (Required Qualifications)

• Bachelor's Degree or Equivalent Experience
• 5+ years of relevant experience, guiding and improving fixed operations
• Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience
• Ability to travel >50% of the time domestically, cross multiple states within the region
• Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements.
• Strong consultative and relationship management skills with the ability to influence internal and external stakeholders.
• Results-oriented professional with demonstrated success leading change and driving business outcomes.
• Excellent written, verbal, and presentation communication skills.
• Strong organizational, time management, and prioritization abilities.
• Effective problem-solving and decision-making skills in a fast-paced environment.
• Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments.
• Demonstrated innovation, creativity, and continuous improvement mindset.
• Self-starter with a high degree of initiative, adaptability, and accountability.
• Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.

Employment Restrictions

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

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