Buick GMC District Manager, Parts and Service - North Central Region

General Motors; Minnesota; Hybrid; USD 106,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid vacation & holidays

GM vehicle discounts

Job summary

General Motors in Minnesota seeks a District Manager, Parts and Service (DMPS) to lead aftersales performance across a defined region. You will partner with dealership leadership to drive customer care initiatives, improve satisfaction, and grow revenue.

You will use data-driven insights to manage territory, develop annual business plans, and drive KPI targets while maintaining autonomy to execute strategies and deliver measurable improvements in service and parts operations.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of Sales, Service, or Operations with a proven revenue growth record.
• Strong automotive industry knowledge and customer-experience focus.
• Ability to travel up to 50% within the territory.
• Proficiency in Microsoft Excel for data analysis and reporting.

Responsibilities

• Demonstrate ownership of district performance across revenue, retention, and customer experience.
• Act as trusted advisor to dealer leadership and align strategic goals.
• Drive revenue growth and KPIs through CCA programs and initiatives.
• Lead dealer contact processes and address dealer priorities.

Skills

Sales experience

Automotive knowledge

Excel proficiency

Travel readiness

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Excel

Job description

Job Description Field Work Arrangement: This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory or be willing to relocate to Minnesota or a surrounding area approved by leadership within 60 days of the start date. Preference will be given to local candidates.

The Role

The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape. The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations.

What You'll Do

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including but not limited to: Service Parts Assistance Center (SPAC) Customer Assistance Center (CAC) Technical Assistance Center (TAC) Goodwill, Warranty, and Policy Requests
• Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT) objectives Net Promoter Score (NPS) Customer Retention Service Training Standards (STS) compliance EV Training & Compliance
• Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies Consultative selling techniques

Your Skills & Abilities (Required Qualifications)

• Bachelor’s Degree or equivalent professional experience.
• 5+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred.
• Ability to travel up to 50% to different locations within your territory.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

What Can Give You a Competitive Advantage (Preferred Qualifications)

Excellent oral and written communication skills, with the ability to inform and persuade effectively. Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity. Builds and maintains strong internal and external relationships. Drives results and leads change with confidence and clarity. Communicates persuasively and informatively across all levels. Applies analytical thinking to solve complex problems and make data-informed decisions. Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives. Maintains a results-driven mindset, consistently pursuing excellence and accountability. Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction. Takes initiative and thrives in dynamic environments. Maintains a strong customer focus and resolves conflicts effectively.

Compensation:

The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. The salary range for this role is $105,600-$140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Bonus Potential:

An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits:

GM offers a variety of health and wellbeing benefit programs.

• medical
• dental
• vision
• Health Savings Account
• Flexible Spending Accounts
• retirement savings plan
• sickness and accident benefits
• life insurance
• paid vacation & holidays
• tuition assistance programs
• employee assistance program
• GM vehicle discounts and more

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