Fixed Income Swap Desk Technology Support and Implementation

mizuho; United States; On-site; USD 190,000 - 270,000; Full time

Job summary

Mizuho is seeking a Director of Fixed Income Swap Desk Technology Support and Implementation to lead the stability, support, and continuous improvement of platforms enabling Rates and Swap trading. You will liaise with Front Office users, technology, infrastructure, vendors, and controls to ensure reliable operation of trading, pricing, risk, and electronic execution systems.

You will drive incident management, project delivery, and business engagement while maintaining high availability and

Qualifications

• Extensive experience supporting Fixed Income, Rates, or OTC Derivatives trading.
• Strong understanding of Swap workflows, lifecycle processing, and electronic trading.
• Proven production support, incident management, and operations experience.
• Knowledge of market connectivity, vendor platforms, and front-office systems.
• Analytical and problem-solving capabilities with good communication skills.
• Experience leading cross-functional tech initiatives in mission-critical environments.

Responsibilities

• Provide day-to-day support for Fixed Income Rates and Swap trading platforms.
• Monitor production systems, interfaces, market connectivity, feeds, and workflows.
• Lead incident management and coordinate across tech, infra, data vendors, and users.
• Drive root cause analysis and implement corrective actions.
• Ensure procedures, escalation, and controls are followed.
• Act as primary tech contact for traders, sales, middle office, and operations.
• Partner with stakeholders to understand requirements and prioritise enhancements.
• Coordinate onboarding and certification with venues, brokers, and vendors.
• Lead testing, release planning, and post-implementation validation.
• Maintain regulatory compliance, risk controls, and audit readiness.
• Provide technical leadership and mentorship to the team.

Skills

Fixed Income

Swap trading workflows

Incident management

Stakeholder management

Cross-functional leadership

Operations excellence

Automation & monitoring

SQL & scripting

Tools

SQL

Scripting

Monitoring tools

Distributed systems

Job description

Director - Fixed Income Swap Desk Technology Support and Implementation

In this role you will be responsible for the stability, support, and continuous improvement of the technology platforms that enable the Rates and Swap trading businesses. You will serve as the primary liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions, ensuring the reliable operation of critical trading, pricing, risk, and electronic execution platforms.

This position combines hands-on production support, platform ownership, incident management, project delivery, and business engagement, with a strong focus on maintaining a high-availability trading environment and delivering technology solutions that support business growth and regulatory obligations.

Key Responsibilities

Trading Platform Support & Operations

• Provide day-to-day support for Fixed Income Rates and Swap trading platforms.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents, coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions following production issues.
• Ensure adherence to support procedures, escalation protocols, and operational controls.

Business Engagement

• Act as a primary technology contact for Swap traders, sales personnel, middle office, and operations teams.
• Partner with business stakeholders to understand requirements, prioritize enhancements, and identify opportunities for automation.
• Communicate platform status, incidents, project updates, and operational risks to senior management and business leadership.
• Produce regular operational and service-level reporting for stakeholders.

Electronic Trading & Connectivity

• Support electronic trading platforms and client connectivity solutions utilized by the Swap business.
• Coordinate onboarding and certification activities with trading venues, brokers, vendors, and counterparties.
• Monitor electronic order flow, trade execution performance, and connectivity health.
• Work with development teams to implement and validate enhancements to electronic trading capabilities.

Project Delivery & Change Management

• Lead technology initiatives supporting new products, regulatory requirements, infrastructure upgrades, and platform modernization efforts.
• Coordinate testing, release planning, deployment activities, and post-implementation validation.
• Partner with developers and business users to define requirements and successfully deliver technology solutions.
• Ensure production readiness and operational supportability of new releases.

Risk, Controls & Governance

• Maintain strong operational controls across supported platforms.
• Support audit, compliance, SOX, and user access review activities.
• Document support procedures, recovery processes, and system dependencies.
• Identify operational risks and implement preventative controls to improve platform resilience.

Vendor & Third-Party Management

• Engage with external technology vendors and trading venues to resolve issues and coordinate upgrades.
• Oversee vendor incident escalations and service delivery performance.
• Acknowledge the details of upgrades and other applications? Wait.

Leadership

• Provide technical leadership and mentorship to support personnel and junior team members.
• Drive continuous improvement initiatives focused on automation, monitoring, observability, and operational efficiency.
• Foster strong collaboration across Front Office Technology, Infrastructure, Operations, Risk, and Compliance teams.

Required Qualifications

• Extensive experience supporting Fixed Income, Rates, or OTC Derivatives trading businesses.
• Strong understanding of Swap trading workflows, trade lifecycle processing, and electronic trading environments.
• Proven experience in production support, incident management, and technology operations.
• Knowledge of market connectivity, vendor platforms, and front-office trading systems.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience leading cross-functional technology initiatives in a mission-critical environment.

Preferred Qualifications

• Experience supporting Rates, IRS, Swaps, Futures, or related Fixed Income products.
• Familiarity with electronic execution venues and market data platforms.
• Working knowledge of SQL, scripting, monitoring tools, and troubleshooting distributed systems.
• Experience with regulatory and control frameworks applicable to Front Office technology organizations.

Success Measures

• Production platform stability and availability.
• Timely resolution of business-impacting incidents.
• Successful delivery of business and regulatory initiatives.
• Positive stakeholder feedback from trading and sales desks.Reduction of operational risk through automation and process improvements.
• Strong audit and control outcomes