Five-Star Marine Service & Guest Experience Lead

RDV Staffing Inc.; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k with match up to 7.5%

Paid time off and holidays

Sport club membership discount

Job summary

Wakestream Marine is seeking a detail-oriented Service and Support Specialist based in West Michigan with travel to domestic and international destinations as needed. You will deliver discreet, five-star service aboard vessels, focusing on dining, provisioning, and guest experience.

The role combines vessel interior care, provisioning, guest support, and marine operations. Flexibility in scheduling, evenings, weekends, and holidays is required, with travel both domestically and internationally.

Qualifications

• Minimum of three years of professional food and beverage, hospitality, or high-touch guest service experience required.
• Demonstrated knowledge of proper table etiquette, food and beverage service, and entertaining protocols.
• Previous housekeeping, luxury hospitality, automotive detailing, or boat detailing experience is a plus.

Responsibilities

• Provide exceptional, discreet, and professional service to the Family and their guests aboard various marine vessels, including cocktail, food, and dining service.
• Anticipate Family and guest needs and proactively support provisioning, vessel preparation, and service requirements.
• Maintain awareness of Family and guest food, beverage, and service preferences and ensure those preferences are reflected in the guest experience.
• Demonstrate and maintain proper table etiquette, food and beverage service standards, and entertaining protocols.
• Maintain a courteous, professional presence with the Family and guests at all times.
• Maintain vessel interiors to exceptional standards through regular cleaning and detailing.
• Organize, maintain, purchase, and store provisions, inventory, and supplies for daily operations and trips.
• Assist with exterior vessel cleaning and preparation as needed.
• Maintain marine facilities, vehicles, and related properties to established standards.
• Report maintenance concerns to Captain or Service and Support Manager.

Skills

Food & Beverage Service

Hospitality Experience

Guest Service

Attention to Detail

Job description

Wakestream Marine is seeking a detail-oriented Service and Support Specialist based in West Michigan with travel to domestic and international destinations as needed. You will deliver discreet, five-star service aboard vessels, focusing on dining, provisioning, and guest experience.

The role combines vessel interior care, provisioning, guest support, and marine operations. Flexibility in scheduling, evenings, weekends, and holidays is required, with travel both domestically and internationally.