Five-Star Front Desk Agent

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Omni Atlanta Hotel at Centennial Park in downtown Atlanta seeks a Guest Service Agent to deliver a five-star welcome and departure experience. You will greet guests, provide information on hotel amenities and local attractions, and act as a hospitality ambassador throughout each guest's stay.

Responsibilities include handling front desk procedures, checking in/out guests, managing folios, and maintaining guest profiles.

Qualifications

• At least one year of hotel front desk experience.
• Strong organizational and prioritization skills.
• Ability to work well under pressure in a busy environment.
• Customer service experience is required or preferred.
• Cashiering experience is a plus.
• Foreign language ability is a plus.
• Previous guest relations training is preferred.

Responsibilities

• Answer internal, external and parking calls and process in-room delivery orders.
• Check in/out guests and settle folios with accurate charges and adjustments.
• Answer and tend to incoming calls with proper protocol and greetings.
• Maintain accurate guest profiles.
• Know hotel features, hours, room types, rates, packages and promotions.
• Record guest needs or issues and coordinate with departments to ensure satisfaction.
• Ensure guest safety and confidentiality of information.
• Generate and distribute daily/weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Log wake-up calls accurately and provide prompt service.
• Operate and maintain parking software as needed.

Skills

Front desk experience

Customer service

Organizational skills

Work under pressure

Cashiering experience

Foreign language

Guest relations training

Job description

Omni Atlanta Hotel at Centennial Park in downtown Atlanta seeks a Guest Service Agent to deliver a five-star welcome and departure experience. You will greet guests, provide information on hotel amenities and local attractions, and act as a hospitality ambassador throughout each guest's stay.

Responsibilities include handling front desk procedures, checking in/out guests, managing folios, and maintaining guest profiles.