Five-Star Bell/Valet Shift Lead — Guest Service & Tips

Salamander Collection; Middleburg (VA); On-site; USD 34,000 - 41,000; Full time

Job summary

Salamander Collection in Middleburg, VA is seeking a Bell Captain to lead the Bell/Valet team, delivering Forbes Five-Star guest arrival and departure experiences. You will train, coach, and support staff while performing valet, luggage, room deliveries, and guest escorts to ensure exceptional service.

The role requires strong communication, leadership, and luxury hospitality experience, with the ability to work AM/PM and weekends. Compensation is hourly with tips and incentives.

Qualifications

• Must be 18 years of age or older.
• High School graduate or G.E.D. equivalent preferred.
• Requires good communication skills, both verbal and written.
• Two years related experience and/or training; or equivalent combination of education and experience.
• 2 years minimum in a 5 Star or 5 Diamond luxury hotel preferred.
• Proficient in Microsoft Office, including Publisher, Word, Excel, Outlook required.

Responsibilities

• Serve as shift lead for Bell/Valet Attendants during assigned shifts.
• Assist with daily deployment of staff and assign responsibilities based on operational needs.
• Monitor team preperformance and provide real-time coaching.
• Monitor grooming standards and provide real-time coaching.
• Assist in training new service professionals.
• Greet guests and provide Forbes Five-Star service.
• Safely park and retrieve guest vehicles.
• Escort guests to guestrooms and provide resort information.
• Drive resort Lexus house cars in accordance with resort vehicle standards.
• Maintain Bell Stand, Porte Cochere, valet areas, closets, bell carts, and house cars to cleanliness and condition standards.

Skills

Leadership

Team management

Guest service

Communication

Coaching

Attention to detail

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Publisher

Word

Excel

Outlook

Job description

Salamander Collection in Middleburg, VA is seeking a Bell Captain to lead the Bell/Valet team, delivering Forbes Five-Star guest arrival and departure experiences. You will train, coach, and support staff while performing valet, luggage, room deliveries, and guest escorts to ensure exceptional service.

The role requires strong communication, leadership, and luxury hospitality experience, with the ability to work AM/PM and weekends. Compensation is hourly with tips and incentives.