FIU Cases Analyst II

Pathward, National Association; Charlotte (NC); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward, National Association is seeking a Fraud Analyst to analyze customer and transactional data, identify suspicious activity, and file SARs/CTRs with regulatory agencies. The role requires attention to detail, the ability to manage multiple workstreams, and strong communication skills.

The position involves working in a hybrid environment with onsite locations and a broad benefits package including health insurance, 401(k), life and disability coverage, and paid time off.

Qualifications

• Two years of related experience preferred.
• Attention to detail and organization are essential.
• Strong written and verbal communication skills.

Responsibilities

• Analyses and investigates customer and transactional data to identify and confirm suspicious activity.
• Files SARs & CTRs with regulatory agencies for activity escalated by internal teams and partners.
• Maintains service levels with workload in line with policies and compliance standards.
• Answers inbound and outbound calls to service monitoring strategies and inquiries.
• Maintains standards of Production, Quality and Leadership results for assigned workstreams.
• Other duties as assigned.

Skills

Attention to detail

Multi-tasking

Written & verbal communication

Self-sufficient & organized

Ability to manage multiple workstreams

Education

High School Diploma or equivalent

Job description

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all.We area financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our*HUMBLE*HUNGRY*SMARTapproach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for analyzing and investigating customer and transactional activity and data to identify patterns to confirm suspicious activity. Responsible for filing suspicious activity reports with regulatory agencies involving Pathward accounts and/or services, in accordance with bank procedures. This position requires the analyst to evaluate multiple banking product types, financial crime types, and systems.

What You Will Do:

• Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity.
• Files SARs & CTRs with regulatory agencies for activity that has been escalated by internal teams, external partners and third parties including Law Enforcement.
• Maintains service levels with workload in accordance to policies, procedures and compliance standards.
• Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries.
• Maintains standards of Production, Quality and Leadership results for workstreams assigned.
• Other duties as assigned.

What You Will Need:

• High School Diploma or equivalent
• Typically requires a minimum of two years of related experience.
• Attention to detail
• The ability to manage multiple workstreams & priorities
• Strong written and verbal communication skills
• Self Sufficient and well organized

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $17.25 hourly - $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity.

• Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.