FIU Cases Analyst I

Pathward, National Association; United States; Hybrid; USD 23,419 - 38,572; Full time

Benefits offered by this job

Health insurance

401(k)

Life insurance

Disability benefits

Paid time off

Job summary

Pathward is seeking a Analyst to analyze customer and transactional data to detect and confirm suspicious activity. You will file SARs/CTRs with regulators for escalated cases across various banking products, while ensuring compliance with procedures.

The role involves handling inquiries, maintaining service levels, and supporting monitoring strategies within a hybrid remote-office setup. Prior non-technical experience in financial services is common and beneficial.

Qualifications

• Requires attention to detail and strong communication skills.
• Ability to manage daily workload and stay organized.
• Excellent written and verbal communication; comfortable with frontline inquiries.
• Self-sufficient and well organized with support.

Responsibilities

• Analyzes and investigates customer and transactional data to identify and confirm suspicious activity.
• Files SARs & CTRs with regulatory agencies for escalated activity.
• Maintains service levels with workload per policies and compliance standards.
• Answers inbound and outbound calls to support monitoring strategies and inquiries.
• Maintains production, quality, and leadership standards for assigned workstreams.
• Other duties as assigned.

Skills

Attention to detail

Communication skills

Time management

Self-motivated

Education

High School Diploma or equivalent

Job description

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all.We area financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our*HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role:

Responsible for analyzing and investigating customer and transactional activity and data to identify patterns to confirm suspicious activity. Responsible for filing suspicious activity reports with regulatory agencies involving Pathward accounts and/or services, in accordance with bank procedures. This position requires the analyst to evaluate multiple banking product types, financial crime types, and systems.

What You Will Do:

• Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity.
• Files SARs & CTRs with regulatory agencies for activity that has been escalated by internal teams, external partners and third parties including Law Enforcement.
• Maintains service levels with workload in accordance to policies, procedures and compliance standards.
• Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries.
• Maintains standards of Production, Quality and Leadership results for workstreams assigned.
• Other duties as assigned.

What You Will Need:

• High School Diploma or equivalent
• Typically requires less than one year of related experience.
• Attention to detail
• The ability to manage daily workload
• Strong written and verbal communication skills
• Self Sufficient and well organized with support

Salary range: $17.25 hourly - $28 hourly

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate's experience, qualifications, skills, and location. Ranges may be modified in the future. This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Who we are:

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.

For assistance completing an application, please contact a Pathward People & Culture Representative by emailing - [e-mail]

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.