Fitness Studio Sales Associate - Full-Time, Growth & Bonuses

West Coast Fitness LLC; Morgan Hill (CA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Competitive wage

Sales commissions

Performance bonuses

Medical benefits

401k

Class access

Job summary

West Coast Fitness LLC in Morgan Hill is seeking a Sales Associate to be the first face of our Orangetheory Fitness studio. This full-time, hourly position emphasizes member experience, membership sales and renewals, plus retail and concession sales, while delivering top-notch service in a fast-paced, friendly environment.

You’ll work with a dynamic team, maintain a clean, safe studio, and help drive membership retention through excellent customer care.

Qualifications

• High-level customer service skills.
• Previous sales experience with strong sales prowess (experience in a sales quota-bearing structure highly preferred)
• Excellent verbal and written communication skills
• Ability to multi-task and excel in a fast-paced environment
• Functional computer skills required – Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
• Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
• Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude)
• High school diploma
• Health and fitness-minded people, highly preferred

Responsibilities

• Cultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status
• Ensure a friendly, helpful, and inclusive experience for all members and guests
• Deliver an exceptional and versatile sales and service experience to all members and guests
• Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
• Maintain accurate records using established OTF sales systems
• Perform telephone inquiries, follow-up calls, and customer care calls
• Host OTF studio tours with prospects and/or fitness program holders
• Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
• Maintain an organized and clean work environment
• Respond immediately to member requests, inquiries, and concerns
• Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
• Attend and participate in all relevant OTF training programs, events, and meetings
• Establish and maintain an effective referral program
• Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
• Maintain an organized and clean lobby/front desk area
• Process accurate credit card transactions
• Perform follow-up and follow-through activities with all prospective clients
• Respond immediately to member requests, inquiries, and concerns
• Work closely with the Fitness Team to ensure that processes are fulfilled

Skills

Customer service

Sales experience

Communication

Multi-tasking

Computer skills

Education

High school diploma

Job description

West Coast Fitness LLC in Morgan Hill is seeking a Sales Associate to be the first face of our Orangetheory Fitness studio. This full-time, hourly position emphasizes member experience, membership sales and renewals, plus retail and concession sales, while delivering top-notch service in a fast-paced, friendly environment.

You’ll work with a dynamic team, maintain a clean, safe studio, and help drive membership retention through excellent customer care.