Fitness Program Coach & Member Success Advisor

American Family Fitness; Midlothian (TX); On-site; GBP 24,000 - 32,000; Full time

Job summary

American Family Fitness in Midlothian, VA is seeking a Fitness Counselor to provide exceptional member service, set up personalized exercise programs, and offer guidance on workouts. You will greet new members, conduct program checks, orient them on equipment, and promote club activities while maintaining safety and cleanliness.

Gaining national certifications within 6 months is encouraged. The role emphasizes helping members achieve goals and consistently delivering a positive gym experience.

Qualifications

• Provide exceptional customer service to all members.
• Set up exercise programs for members and provide suggestions.
• Orient new members on proper use of equipment.

Responsibilities

• Arrive early and be prepared for the first appointment.
• Provide a minimum of one program check per hour.
• Greet and meet five new members per day.
• Provide safe and effective fitness programs.
• Orient new members on proper equipment use.
• Observe the fitness area to ensure safety and enforce rules.
• Schedule and conduct fitness orientations.
• Start and end appointments on time.
• Maintain and clean equipment and areas.
• Attend seminars and pursue national certifications within 6 months.
• Generate new leads for the personal training department.
• Interact with members to ensure satisfaction with programs.
• Assist members with fitness needs when not orienting or assessing.
• Attend mandatory department meetings.
• Promote ongoing activities and programs within the club.

Skills

Customer service

Exercise program setup

Member orientation

Education

National certifications (within 6 months)

Job description

American Family Fitness in Midlothian, VA is seeking a Fitness Counselor to provide exceptional member service, set up personalized exercise programs, and offer guidance on workouts. You will greet new members, conduct program checks, orient them on equipment, and promote club activities while maintaining safety and cleanliness.

Gaining national certifications within 6 months is encouraged. The role emphasizes helping members achieve goals and consistently delivering a positive gym experience.