Fitness Operations Manager

Socket.dev; Roswell (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Certifications & continuing education

Unlimited BODY20 Membership

Performance bonuses

Competitive salary

Employee discounts

Flexible schedule

Career growth opportunities

Job summary

BODY20 Roswell is seeking a dynamic Fitness Operations Manager to lead daily studio operations, build a high-performing coaching team, and drive membership growth. This role blends leadership with frontline sales and exceptional member experiences.

You will oversee EMS sessions, ensure personalized, results-driven service, and foster a culture of accountability and growth while expanding community outreach and partnerships.

Qualifications

• Proven leadership experience in fitness, retail, hospitality, or a customer-focused business.
• Strong sales experience with a demonstrated ability to achieve revenue goals.
• Excellent communication, relationship-building, and coaching skills.
• Self-motivated, organized, and results-oriented.

Responsibilities

• Lead the daily operations of the studio to ensure an exceptional member experience.
• Recruit, hire, onboard, train, and mentor a high-performing coaching team.
• Create a positive, accountable, and results-driven culture.
• Coach and develop team members through regular feedback and performance evaluations.
• Maintain studio cleanliness, organization, and operational excellence.
• Manage schedules, inventory, and adherence to BODY20 operating standards.
• Take ownership of the studio’s membership sales goals and revenue growth.
• Conduct fitness consultations and convert prospects into memberships.
• Follow up with leads through calls, texts, emails, and appointments.
• Build relationships with prospective and existing members to maximize retention and referrals.
• Develop and execute local community outreach, networking, and partnership opportunities.
• Track sales performance, analyze key metrics, and implement strategies to improve results.
• Coach and motivate the team to achieve sales goals.

Skills

Leadership

Sales

CRM software

Coaching

Communication

Organization

Education

Bachelor’s degree

Tools

CRM systems

Job description

Benefits:

• Supportive, energetic, and mission-driven work environment
• Career growth opportunities within BODY20
• 0–15 days of Paid Time Off (PTO)
• Paid professional certifications and continuing education
• Unlimited BODY20 Membership
• Performance Bonuses
• Competitive salary
• Employee discounts
• Flexible schedule

Lead. Inspire. Grow.

BODY20 Roswell is looking for a dynamic Fitness Operations Manager to lead our studio’s daily operations, develop a high-performing coaching team, and drive membership growth.

This is more than a fitness management position—it’s an opportunity to build a thriving business while changing lives through innovative EMS (Electro-Muscle Stimulation) training. We are looking for someone who is passionate about fitness, loves working with people, and is energized by sales, leadership, and delivering outstanding member experiences.

If you’re a natural leader who enjoys coaching a team, building relationships, closing memberships, and creating an exceptional customer experience, we’d love to meet you.

What You’ll Do

Leadership & Studio Operations

• Lead the daily operations of the studio to ensure an exceptional member experience.
• Recruit, hire, onboard, train, and mentor a high-performing coaching team.
• Create a positive, accountable, and results-driven culture.
• Coach and develop team members through regular feedback and performance evaluations.
• Maintain studio cleanliness, organization, and operational excellence.
• Manage schedules, inventory, and adherence to BODY20 operating standards.

Sales & Business Development

• Take ownership of the studio’s membership sales goals and revenue growth.
• Conduct fitness consultations and confidently convert prospects into memberships.
• Follow up with leads through calls, texts, emails, and appointments.
• Build relationships with prospective and existing members to maximize retention and referrals.
• Develop and execute local community outreach, networking, and partnership opportunities.
• Track sales performance, analyze key metrics, and implement strategies to improve results.
• Coach and motivate the team to consistently achieve individual and studio sales goals.

Member Experience

• Deliver exceptional EMS personal training sessions.
• Ensure every member receives personalized attention and measurable results.
• Build lasting relationships that create loyal members and strong referrals.
• Resolve member concerns with professionalism, empathy, and urgency.

What We’re Looking For

• Proven leadership experience in fitness, retail, hospitality, or a customer-focused business.
• Strong sales experience with a demonstrated ability to achieve revenue goals.
• Passion for health, fitness, and helping people improve their lives.
• Excellent communication, relationship-building, and coaching skills.
• Self-motivated, organized, and results-oriented.
• Comfortable using CRM systems and following structured sales processes.
• Ability to lead by example and thrive in a fast-paced environment.

Preferred Qualifications

• Personal Training Certification (NASM, ACE, ACSM, NSCA, ISSA, or equivalent) preferred.
• CPR/AED Certification (or willingness to obtain).
• Previous experience managing a fitness studio or similar service-based business is highly preferred.
• Experience leading teams and managing sales performance.
• Bachelor’s degree is a plus but not required.

Why Join BODY20 Roswell?

At BODY20 Roswell, we’re building more than a fitness studio—we’re building a community that helps people become stronger, healthier, and more confident. As our Fitness Operations Manager, you’ll play a key role in leading our team, growing the business, and making a lasting impact on the lives of our members.

If you’re an ambitious leader who thrives on coaching people, driving sales, and delivering exceptional service, we’d love to hear from you.