Fitness Membership Engagement Coordinator

Glenview Park District; Glenview (IL); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Free Park Center membership

Pension plan / IMRF

Paid time off

Job summary

Glenview Park District seeks a part-time Fitness Membership Engagement Coordinator at Park Center Health and Fitness in Glenview, IL. You will be the friendly first touch for prospective and current members, drive membership sales, and assist with marketing and community outreach.

Responsibilities include lead follow-up, CRM management, and maintaining strong member relationships while upholding high customer service standards. Requires driving license for local events.

Qualifications

• Bachelor's degree preferred; High School Diploma required.
• At least 2 years of sales experience in fitness, hospitality, or related field.
• Certifications or active memberships desirable.
• Valid Illinois driver's license required for local health fairs.

Responsibilities

• Create a welcoming first impression for prospective and current members.
• Build relationships with members through consistent engagement and follow-ups.
• Generate membership leads via in-person, phone, email, and events.
• Follow up with leads to maximize membership sales opportunities.
• Conduct tours and communicate benefits and services of Park Center Health and Fitness.
• Collaborate with Customer Service and Membership Supervisor to set tour standards.
• Achieve or exceed membership sales goals through referrals and inquiries.
• Maintain professional communications via phone, email, and written channels.

Skills

Sales experience

CRM management

Customer service

Lead follow-up

Marketing outreach

Education

Bachelor's degree preferred

High School Diploma required

Job description

Job Location: Park Center - Glenview, IL 60026

Position Type: Part Time

JOB SUMMARY

Park Center Health and Fitness is seeking an energetic, personable Fitness Membership Engagement Coordinator to create a welcoming first impression, build relationships with prospective and current members, support membership sales, and assist with marketing and community outreach. This position will also support lead follow-up, CRM management, and consistent sales and customer service practices among the Fitness Desk team. The Membership Engagement Coordinator is responsible for performing the following essential functions, including but not limited to:

• Create a positive and professional first impression for prospective members, guests, and current members.
• Build and maintain strong relationships with prospective and current members through consistent engagement and follow-ups.
• Generate membership leads through in-person, telephone, email, and community event outreach.
• Follow up with leads and inquiries in a timely manner to maximize membership sales opportunities.
• Conduct membership tours and effectively communicate the benefits and services of Park Center Health and Fitness.
• Work closely with the Customer Service and Membership Supervisor to establish and reinforce consistent tour expectations.
• Achieve or exceed membership sales goals by creating referrals, turning inquiries into tours, and communicating with prospects
• Develop and maintain effective internal and external oral, written, and electronic communications including responding to phone calls, emails, comments, and suggestions in a timely manner
• Represent the District positively and ethically to patrons, guests, and staff
• Safely conducts all work, including using personal protective equipment and safety devices as required; identifies and reports any real or potential safety hazards.
• Proactively supports the District environmental initiatives including recycling, conserving resources, and preventing pollution. Comply with all District environmental policies and procedures.

QUALIFICATIONS

• Education: Bachelor's degree preferred, High School Diploma required.
• At least 2 years of experience in sales in fitness, hospitality, or a related field.
• Certifications / Memberships: Professional certification(s) and/or active membership in a professional association are desirable.
• Licenses: A valid Illinois driver's license required for local health fairs throughout the year (approx. 3-4 year)

SCHEDULING & PAY

This position is part-time, year-round working approximately 21 to 25 hours per week.

Set schedule of Monday and Wednesday 11:00 AM to 7:00 PM, plus Saturday 8:00 AM to 4:00 PM.

Opportunity to flex days with prior approval

Anticipated hiring range is $20.00-$22.00 per hour, depending on qualifications. The full pay range is $20.00-$25.00 per hour.

There is also the opportunity to be scheduled for additional shifts outside of the specific shifts

BENEFITS

Complimentary Park Center Health and Fitness Membership with Group Fitness Classes, Outdoor and Indoor Pool Membership, Dog Park and Ice Center Membership for all employees. IMRF pension plan and paid time off.

Contact: Kathleen McInnis ([e-mail])

The Glenview Park District is an Equal Opportunity Employer.